
Daena Shigemura
Customer Service / Support
About Daena Shigemura:
I recently completed my MBA at WGU and am currently a night auditor at a local hotel. I am interested in going into Operations in the future and I am actively looking for a position. I am highly organized, meticulous with details, and willing to learn new processes.
Experience
360° Hotel Group Mukilteo, WA
Front Desk Agent/Night Auditor March 2022-Present
- Providing excellent customer service to guests, which include:
- Checking in and checking out guests
- Delivery of toiletries and linens
- Answering inquiries via phone and in person
- Responding to emails from guests and corporate entities
- Verbally recognizing IHG members
- Performing night auditing duties, which include:
- Reconciling deposit, guest, and A/R ledgers for M3 software
- Being Manager On Duty overnight
- Providing all services as a front desk agent overnight
- Preparing for the new day by rolling the day in Opera and M3
- Audit key logs and sign in sheets
- Prepare check lists
- Make coffee and hot water for first round of breakfast
- Clean up dining area after restaurant and kitchen have gone home
- Setting up conference rooms for early morning meetings
- Managing Opera POS system, which includes:
- Routing current and future reservations
- Adding memberships and personal information to reservations
- Taking 3rd party payment at check in
- Taking payment for negotiated rates at check in
- Using the facility scheduler for full clean days for housekeeping
- Calling 3rd parties for payment when unable to take full payment
- Balance inventory for two weeks ahead.
- Adding credit cards to reservations
- Checking Sertifi for credit card authorizations for corporate clients
Education
Western Governors University Millcreek, UT
Master in Business Administration December 2024
University of Hawaii @ Manoa Honolulu, HI
Bachelor of Art in Psychology December 2006
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