Daeja Black

Progressive and effective professional experience offering over ten years of transferrable experience, where I strived on building, improving, and maintaining relationships with clients and employees. Looking to obtain a position where I can contribute a combination of leadership,

technicalexpertise and the ability to perform analytical duties in supportof an efficient service delivery.Skilled in cultivating mutually beneficial business relationships and leading high-energy cross functional teams to help drive results. Highly regarded for the ability to synthesize key insights from a variety of partners and develop succinct business strategies.

Federal Emergency Management Agency (FEMA), Program Analyst Pasadena, CA Feb 2025 – Current Accomplishments: 40 hrs week IC-0343-11, Step 01

• Managed large amounts of inbound and outbound calls in a timely manner regarding travel and concur bookings

• Assisted employees in scheduling travel arrangements, authorizations, and vouchers in concur

• Managed group mailbox and responded to inquiries about travel and concur

• Drafted and maintained standard operating procedures, work plans for the development, review, and approval of require policies

• Provided senior leadership with program evaluation results that are utilized in the resource management process for greater program effectiveness

• Created and approved Travel Authorizations and vouchers for FEMA employees to attend mandatory trainings

• Assisted in local timecard correction and audits in WebTA as a timekeeper

• Prepared and secured program review authorities' approval for program plans, schedules, and resource requirements to adequately support the desired level of operations for assigned programs and to meet all established technical and management objectives that are mandated

• Translated programmatic requirements into specific, highly complex project plans

• Provided advice and recommendations regarding program planning and funding management issues

• Interpreted broad policy and program directives

• Made recommendations of time-phasing of planning actions along with any acquisition management actions 

• Classified program planning specifics through discussions and meetings with representatives of varying organizations

• Researched and validated planning, scheduling, and cost projections provided by supporting or higher organizations; organized historical or trend data

• Monitored progress of program activities to identify areas where over or under expenditure trends or significant deviations from plans and schedules are developing or have developed

• Processed reservist credits and compensation for courses taken to develop their position task book

• Performed a wide variety of especially difficult administrative, technical and analytical duties pertaining to program and functional related activities during all phases of the planning, programming, and budgeting process

• Proposed plans that are well developed and account for potential difficulties with alternative solutions and approaches

• Developed budget related, detailed strategy and background documentation when needed. Provides management with short-range and long-range recommendations that extend from management analysis studies, with particular emphasis on the anticipated value of planned changes

• Maintained continuing liaison with staff and involved program review authorities to keep informed of changes and decisions    relevant to assigned projects

• Pursued policy, procedural, or funding changes with appropriate resource managers to effect resource efficiency and

    integration improvements

Federal EmergencyManagement Agency (FEMA),Administrative Specialist S.W., DC Feb 2024 – Jan 2025 Accomplishments: 40 hrs week IC-9 STEP 1

• UtilizedConcur Gov to book travel authorizations, vouchers and itinerary for Deputy Administrator of Strategic Solutions in Office of Chief Human Capital (OCHCO)
• Supported timely submission and processing of timecards biweeklyand answered FMLA and other related questionsaccurately as WEBTA timekeeper
• Revamped OCHCO SharePoint site template, directory, and updated with new information for all employees 
• Provided technical assistance to office staff to ensure tailored responses to inquiries from agency customers or interest groups on special issues are appropriate and in compliance with executive preference and agency policies and ensures all background and supporting information is provided in the correspondence package
• Assisted in the development, interpretation, application, and integration of objective criteria and standards for use in monitoring administrative operations
• Supported the collection, management, monitoring, tracking, analysis, and interpretation of data for administrative program evaluation and projections 
• Identified and analyzed feasibility and effectiveness of existing and proposed office administrative standards and policies 
• Independently researched and resolved problems of a common or immediate nature
• Conducted special analysis to meet internal and external reporting requirements, resolved administrative problems which arise during normal operations and presented conclusions and recommendations to management
• Independently performed administrative support functions that serve and/or fulfill a number of organizational requirements 
• Collaborated with other program offices to deliver services in the most effective manner. 
•  Ensured Purchase Card appropriately used for authorized/approved purchase and reconciled purchases monthly
• Established and maintained effective working relationships with office staff, FEMA programs, and DHS
• Performed duties to support general office operations, preparing presentations and meeting materials, handling all aspects of managing an executive office, preparing and tracking executive and controlled correspondence, and maintaining office records and office coverage
• Primary point of contact for Zoom.gov licenses, mail stop, and financial disclosures 
• Provided administrative support to the OCHCO staff in preparing and issuing correspondence and publications
• Established and maintains records of all office correspondence requiring the high-level managements concurrence or signature
• .Planned and implemented projects to improve the efficiency and productivity of the office secretarial staff in administrative support activities. Identifies, analyzes, and makes recommendations to resolve conventional problems and situations. 
•  Expanded knowledgeand enhanced understanding of the emergency management profession to be betterprepared to help people before,during,   and after disasters by completing required and non-required FEMA courses
• Completed reports and recommendations influence decisions by higher-level management officials concerning the internal administrative operations
• Ensured responsive action on all requests
• Arranged and supported conferences/meetings, briefings, and other activities in support of the OCHCO office functions
• Attended meetings as assigned and confers with staff and officials from agency offices and other federal offices to provide coordination and consistency for policy recommendations and guidelines
• Gathered information, identified, and analyzed issues, and developed recommendations to resolve substantive problems of effectiveness and efficiency of administrative operations

DC Government Officeof Unified Communications, Program Analyst S.E., DC Feb 2023 – Dec 2023 Accomplishments: 40 hrs week Grade 11 STEP 10 

• Planned, developed, and conducted programsanalyzing the scaleand impact of all concerning aspects for 911 PSAP
• Communicated information to supervisor for effective evaluation of program operations and milestones
• Analyzed, extracted, summarized, and identified significant trends
• Forecasted and estimated programrequirements and preparedprogrammatic reports, charts,graphs, statistical data for presentation and briefings
• Conducted management surveys, audits,
• Provided advisoryservices to operating and management officials
• Overseed execution of programs of broad scope and missionimpact
• Reviewed and interpreted new and established directives, instructions, regulations, and delegations of authority potentialimpact on major program objectives, operating policies, work operations, and progress
• Prepared internalinstructions, operating policies,procedures, and guidelessconcerning assigned programand recommends requiredchanges and adjustments to assure proper and adequate accomplishment of program goals and objectives
• trends and issues

DCGovernment Office of Unified Communications, Interoperability TrainingCoordinator S.E., DC June 2022 – Feb 2023 Accomplishments: 40 hrs week Grade 11 STEP 1 

• Managed Interoperable TrainingGrant $270,000 for fiscal year
• Developed and submittedstatements of work for the need of interoperability trainingcourses
• Managed Eventbrite databasefor fiscal year of 50+ events (courses)
• Accomplished procurement with other 911 emergency agencies for 2023 fiscal year
• Created acceptance letter for grant programs
• Professional graphically designedflyers using Canva and word
• Worked as liaisonbetween OUC and NENA, APCO,911 Institute, DeniseAmber Lee Foundation, and The Public Safety Group
• Prepared training room by having training materials present, projector/computer ready, chairs and tables
• Mapped out trainingplans and schedules, designing and developing training programs (outsourced or in-house) for corporate, HR training
• Selected appropriate trainingmethods per case (virtual, simulated, mentoring, on the job training,professional development classes,etc)
• Marketed available trainingopportunities to the region providing necessary information
• Conducted regional 911 training needsassessment and identifyskills or knowledge gaps that need to be addressed
• Used known education principles and stay up to date on new trainingmethods and techniques
• Prepared and orderededucational aids and materials
• Gathered feedback from trainers and trainees after each educational session
• Maintained and updatedonline database and training records
• Researched and recommended new 911 agenciesto partner with
• Developed and sent out mass email communications and flyers, reminders

SBA, Customer ServiceRep. (CSR) Bowie, MD (FULLTELEWORK) Feb 2022 – June 2022 Accomplishments: 50 hrs week GS 9 STEP 1:

• Assisted with completing home and businessloan applications electronically and communicating COVID disaster loan program information to disaster survivors.
• Explained loan documents to borrowers and assisting in closing approvedCOVID disaster loans.
• Used computerskills to input COVID disastersurvivor information to complete loan applications, utilizede-mail, word processing, spreadsheets, and the Internet, and to navigate within a database to input and retrieve information.
• Maintained a positive, respectful, caring and helpfulattitude
• Assisted COVID disaster applicants with technical issueson SBA applications and SBA portal
• Answered to 80-100 callsdaily in high call volume center while entering detailednotes from everyconversation

SBA, Loan Officer Fort Worth, TX (FULL TELEWORK) July 2021 – Oct 2022 Accomplishments:60 hrs week GS 9 STEP 1 (Mandatory Saturday Overtime every week increased overall pay per hour): $29.68 per hour

• Processed home and businessloans and make recommendations on collateral neededto secure loan
• Applied acceptedfinancial procedures to analyze financialresources to determine an applicant's abilityto repay requested loans
• Reviewed all pertinent facts needed to make eligibility determinations by analyzing such factors as the natureand cause of damage, intendeduse of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries
• Ensured loan files containall pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions
• Processed, reviewed,and updated loan applications on web-based computersystem
• Responded both orally and in writingto applicants or their representatives
• Retrieved proper documentation neededfrom applicants

The COGAR Group, IRS Watch StanderWashington, DC August 2020 – July 2021 Accomplishments: 40 hrs week

CONTRACTOR

• Responded to unusual or emergency situations at clients site using the appropriate escalation of force level up to and including armed response by following established protocol
• Maintained proficiency in the use of all assigned protective equipment, restraint devicesand weapons
• Controlled accessto client site or facilitythrough the admittance process; precludes unauthorized access to facilities, and the conversion, theft or intentional destruction of physical assets
• Observed and reportsactivities and incidents, providing for the security and safety of client propertyand personnel
• Made periodic tours to check for irregularities and to inspectprotection devices and fire controlequipment. •Preserves orderand acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
• Monitored entrances and exits; acts to preventunapproved or unlawfulentry; controls entrances, the
• movement of people and vehicles,and parking
• Patrolled assignedsite on foot or in vehicle; checksfor unsafe conditions, hazards, unlocked doors,security violations • Prepared reportsof daily activities and irregularities, such as equipment and property damage, theft,
• presence of unauthorized persons and unusualoccurrences.
• Compile evidence in preparation for court use and appearedin court as the arrestingofficer
• Reviewed facts of incidents to determine if criminal acts or statuteviolations were involved
• Patrolled premisesto prevent and detect signs of intrusion and ensure securityof doors, windowsand gates •Answered alarms and investigate disturbances and incidents

Bowie State University Financial Aid Clerk Bowie, MD March 2020 – August 2020 Accomplishments: 40 hrs week :

• Analyzed/interpreted policies and eligibility for financial aid; informed and advised students/parents regarding availability of funding from various sources, application process and procedures, rights and responsibilities related to student financial assistance
• Reviewed/evaluated documentation to determine eligibility for a wide variety of federal grants,loans, scholarships and other financial assistance programs
• Analyzed/evaluated information and made financial aid decisions based on information reported on studentapplication such as immigration status, dependency status, income, and financial aid history
• Interpret federal and state income tax returnsas they applyto student eligibility; resolve conflicts betweenapplication for aid and supporting documentation
• Coordinated operational/compliance aspects,within regulations and guidelines, of financial assistance programs such as: Federal CollegeWork Study, Stafford Loan, Scholarships, Pell Grants, Supplemental Education Opportunity Grant, Board of Governors Grant, and other available funds
• Trained/provided work direction to student workersand other personnel as assigned
• Assist in the development and improvement of various programpolicies not requiringthe immediate attentionof Director
• Performed general office support dutieswhich may include:data entry, filing,answering telephones, scheduling appointment appointments and composing/preparing correspondence

K. Neal Truck and Bus Center Marketing, Business and Developmental InternHyattsville, MD June 2017- August 2017, December 2017, June 2018 – August 2018 Accomplishments: 35 hrs week : 

• Managed digitalmarketing program operations and strategy for company
• Analyzed social mediametrics and used insights to develop contentstrategies to increaseconsumer engagement and recruiting goals • Developed program communication strategy and created well-written program updates and internal messaging • Led cross functional team meetings for individual projects and provided project management support that resulted in the on-time completion of project tasks
• Assisted with internal event logistics and provide marketingpresentation support
• Created corporate communications for both internal and external customersboth orally and in writing;Communications include websitedesign, newsletter design/editing, fundraising/marketing material, feasibility studies, reports,briefing/meeting materials, presentations, training, emails, performance evaluations, etc.
• Followed procurement procedures when selecting outside vendors and consultants
• Developed and initiated internalprocesses to improveprogram delivery within specific timeframes and guidelines; Established goals and milestones as per the desired results to be generated by the project while staying within budget
• Defined the resources requiredfor completion of a projectand allocated resourcesaccordingly
• Ensured that all programs were executed within established time period and complied with the definedstandards including recommending changes in policy and management activities for projects
• Maintained specialevents, new programsand discontinued programs

Internal Revenue ServiceIntern New Carrolton, MD Summers of June – August 2016, 2017, 2018 Accomplishments: 30 hrs week

INTERNSHIPS: 

• Oversaw smooth and efficient running aspects of the office on a day-today basis
• Managed purchases, maintenance, and direct vendor relations
• Developed procedures and training materialsto ensure staff expectations are clear in-regard-to performance and specificprocesses to be followed
• Determined the purpose of each projectand strategize its initiation for multiple programswithin the federalgovernment
• Coordinated resources, manpower, and thirdparties meet the requirements of the project
• Analyzed projectscopes and goals and set appropriate deadlines
• Developed and implemented detailedproject plans to ensure effectiveresearch and progresstracking
• Streamlined projectscopes and schedulesaccording to the dynamic needs of each module
• Contributed information and recommendations to strategic plans and reviews
• Prepared action plans and implement standards relating to execution of informatics trainingmaterials and coordination of a varietyof learning activities
• Reviewed, analyzed,and interpreted administrative directives and policiesissued by the organization
• Marketed knowledge of the organization’s resource, program objectives, and applicable regulations, guidelines, directives, principles, and practices as they relate to the federal laws and regulations screens
• Enhanced surveycompliance reviews, data analysis, and develop presentation slide decks to depict analysisconducted
• Managed seniorlevel staff calendars, scheduled reservations for conferences and meetings and provided materialsneeded
• Liaison with programsponsors and departments to resolve systemicissues and determine appropriate business processesto support learnerneeds and to comply with agency policies and procedures
• Utilized computersfor various applications, such as SharePoint for database management
• Coordinated and directs activities of departments involvedwith records management analysis, reports analysis,and supporting technical, and printing services
• Managed the inventories of records, identifying and classifying them and to making appraisals of such recordsfor the purposeof recommending their retention, destruction or transfer to a records center
• Made recommendations for the more adequateprotection of recordsfrom the hazardsof fire or deterioration from atmospheric conditions
• Operated and maintained a centralized recordsstorage center and reference serviceincluding in-depth research,identification, cataloging and inventorying, and to evaluate the condition of records received, and as required to arrange for their repair, rehabilitation, duplication, and reproduction
• Made records available, to observe any rights, limitations, or restrictions imposed by law to the use of records

MAY 2020 MBA, Master of Business Administration/ Data Analytics/ LaSalle University

MAY 2018 BS, Bachelorof Science, BusinessAdministration/ LaSalle University