Cynthia Swann

Accounts Payable/Receivable Administrator - Gallman Professional Services-Columbia, SC

January 2021 to Present

• Monitor expenses by receiving, reconciling, processing, and paying invoices.
• Generate client billing, post and deposit payments, bank reconciliation, and follow-up on outstanding invoices while supporting a healthy A/R.
• Review staff hours and pay data, reconcile discrepancies, process payroll, pay taxes, set up garnishments, and compile weekly reports.
• Implement and manage the skill assessment process.
• Staffing platform implementation duties include testing, researching, validating, and follow-up.
• Spearhead internal IT issues.
• Marketing duties include reporting, analyzing, vendor interfacing, and website updates.

Licensed Esthetician/Owner   -  Spa Stevana, LLC-Irmo, SC

December 2018 to January 2021

• Attended Cosmetology School in March 2018.
• Earned my Esthetics license in December 2018.
• Opened Spa Stevana, LLC in December 2018.
• Serviced client's skin care needs.
• Forced to close due to the COVID Pandemic which significantly impacted face-to-face services.

Director of Reimbursement - South Carolina Oncology Associates-Columbia, SC

1993 to January 2018

• Managed patient registration, insurance verification, preauthorization, electronic charge capture, coding, claims submission, denial management, patient billing, reimbursements, reporting, cost-to-reimbursement analysis, fee schedule discrepancies, and internal audits. 
• Implemented a patient assistance copay program in collaboration with pharmaceutical companies. 
• Oversaw HR responsibilities for front desk, financial counseling, and central billing staff, including PTO management, time entry, job descriptions, goal setting, and performance evaluations. Updated department policies and procedures while conducting educational meetings. 
• Supported the CEO and COO by providing leadership to staff and managing daily patient flow and business operations. 
• Played a key role in the planning, implementation, and management of a new practice management system, ensuring seamless integration with charge capture interfaces, RIS/PACS, pharmacy, and lab systems.

Oncology Reimbursement Speaker -  Amgen Columbia, SC

January 2007 to January 2012

• Educated and consulted reimbursement leaders and physicians on payer medical policies related to oncology Amgen products

Professional Certified in Healthcare Management Program University of Central Florida - Orlando, FL May 2005 to May 2005

Educated in English/Spanish University of South Carolina-Columbia - Columbia, SC 1986 to 1990