Crosby Shea

Result-oriented healthcare professional with a Master's in Healthcare Administration and a proven track record of effective management and leadership. Experienced in diverse healthcare settings with a strong focus on optimizing operations and driving revenue growth.

Employment History

Spirit Halloween

General Manager | Las Vegas, NV | June 2021- Present

• Successfully managed the overall operations of a high-volume Spirit Halloween store, including sales, customer service, visual merchandising, inventory management, and staffing.
• Led a team of 20+ employees, providing ongoing training, coaching, and feedback to ensure high levels of performance and job satisfaction.
• Increased sales by 100% through the implementation of effective marketing strategies, visual merchandising techniques, and staff incentives, resulting in significant revenue growth.
• Achieved the highest donations to Spirit of Children (SOC) in the 14-year history of the store, by implementing creative fundraising initiatives and community outreach programs.

Health Reach Urgent Care

Grant Manager | Cheyenne, WY | April 2020- June 2020

• Applied for and managed various federal research grant projects.
• Orchestrated communication between clinic staff, patients, and the University of Wyoming Statistical Department to conduct research on the effectiveness of the Direct Primary Care (DPC) model, which provides an alternative to fee- for- service insurance billing.

Blue Cross Blue Shield of Wyoming

Summer Intern | Cheyenne, WY | Summer 2018

• Facilitated transition from the old CoreLink claims system to their new Highmark system.
• Transferred policies over to the new system as well as made policies more presentable and easier to read for physicians, nurses, and other healthcare professionals.
• Helped with coding logic of the new system.

University Medical Center

Surgical Services Intern | Las Vegas, NV | May 2017- Dec 2017

• Worked directly with Surgical Service staff members, including leadership, as UMC transitioned to EPIC (electronic health record system).
• Built the necessary pathways for optimal charge capture through verification of surgeon’s preference cards which are an integral part of surgery, specifically with cost- saving implementations.
• Created pivot tables in Excel to assist the hospitals ACNO (assistant chief nursing officer) with decision making.
• Preformed various other duties assigned by the ACNO.

Agents in Action (acquired by AHIA- Affordable Health Insurance Agency)

Health Insurance Agent/ Office Manager | Las Vegas, NV |Dec 2013- March 2016

• Analyzed potential client requirements and prepare comprehensive plans that meet individual healthcare insurance needs and financial goals.
• Implemented organizational and time management skills while coordinating and responding to inbound telephone and email inquiries.
• Researched and stayed abreast of current insurance regulations to proactively inform clients of policy and fee updates.

University of Nevada- Las Vegas

Master of Healthcare Administration and Policy

December 2019, GPA 3.8

Touro University Nevada- College of Osteopathic Medicine

Did not graduate 

2011-2013, GPA 3.5

University of Nevada- Las Vegas

Bachelor of Science in Biology

May 2010, GPA 3.7 (Honors)