Courtney Moore

Dynamic professional with a proven track record in customer service excellence. Expert in enhancing

service quality and driving performance, with exceptional skills in operations management and verbal

communication. Achieved significant improvements in customer satisfaction and efficiency, leveraging

expertise in MS Office and conflict resolution.

Sales Manager

Idaho Title Loans-Nampa, ID

January 2024 to August 2024

• Continuously monitored branch performance against key performance indicators, taking corrective

actions as needed to ensure objectives were met or exceeded.

• Maintained and improved customer satisfaction ratings by enhancing service quality and resolving

client issues promptly.

• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal

resource allocation.

• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with

corporate goals.

Real Estate Agent

Homes of Idaho-Nampa, ID

December 2021 to August 2023

• Negotiated, facilitated, and managed real estate transactions.

• Advertised client properties through websites, social media, and real estate guides.

• Streamlined communication between all parties involved in transactions, ensuring smooth closings and

satisfied clients.

• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat

business.

• Provided exceptional support during the negotiation process, advocating for clients' best interests at

all times.

Real Estate Agent

Homes Of Idaho-Nampa, ID

December 2021 to August 2023

Negotiated, facilitated, and managed real estate transactions.

Advertised client properties through websites, social media, and real estate guides.

Streamlined communication between all parties involved in transactions, ensuring smooth closings and

satisfied clients.

Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business. 

High school diploma.