Courtney Garcia

• Maintained a professional appearance and provided exceptional customer service to all guests
• Monitored the pace of classes in the studio and communicated with the Fitness Instructor and Owner to ensure an accurate class time. 
• Advised guests of studio conditions, the expected class pace, studio rules, and other class-related issues
• Assisted Outside Staff Attendants as needed
• Implemented and supported all studio policies and programs as communicated by the owner
• Ensured studio cleanliness and reported any concerns to the owner
• Completed other duties as assigned

Experience

Digital Consulting, Freelancer [2023-Present]

• Work cross-functionally to plan and execute a marketing plan.
• Optimize online software and technology for business automation.
• Develop, manage, and execute integrated technology solutions for entrepreneurs and small business owners.

Manager, Therapy Social Fitness Studio [2021-2022]

• Maintained a professional appearance and provided exceptional customer service to all guests
• Monitored the pace of classes in the studio and communicated with the Fitness Instructor and Owner to ensure an accurate class time.
• Advised guests of studio conditions, the expected class pace, studio rules, and other class-related issues
• Assisted Outside Staff Attendants as needed
• Implemented and supported all studio policies and programs as communicated by the owner
• Ensured studio cleanliness and reported any concerns to the owner
• Completed other duties as assigned

Service Associate, Merrill Lynch Wealth Management [2015 - 2021]

• I led and developed the design and launch of digital landing pages for the presale campaign delivering a demand generation rate of 18%. • Managed $16MM+ Household Wealth driving customer acquisition and cross-selling programs achieving 100% attainment for three consecutive years.
• Boosted sales by 10% by launching a 3-touch email contact stream targeting new lead prospects.
• Connected and empathized with high net-worth clients, increasing sales and average commission per client by 10%. Collaborated with senior analysts to produce a new employee handbook, increasing company revenue to a record-breaking $100k

Production Coordinator, FOX Sports Media Group [2013 - 2015]

• Oversaw strategy development and execution of in-game visual integrations through mockups and prototypes, developing UI/UX knowledge and offers targeted toward regional consumer segments.
• I collaborated with six high-performing managers to develop a demand generation strategy and execution of Fox Sports' internet and TV marketing communications.
• I directed post-production to provide technical expertise for editing and delivery schedules.
• Coordinated the scripted and branded content campaigns (clients include Toyota, Fox, NHL, NBA, MLB, & T-Mobile).
• Maintained logs of all digital assets and managed a 130TB storage area network.
• I revamped project delivery standards for future-proofing content.
• Developed and optimized offsite workflows for outsourced editors/collaborators (graphics, videographers, and sound mixing)
• Curated Marketing Sponsorship Video Reels to capture prospect leads, achieving a 5% sales increase.

Education

B.A. Economics, Business Administration Degree, USC, May 2013

• Women's Soccer Full Athletic Scholarship Athlete NCAA Division 1
• Awarded Pac-12 All-Academic, Dean's List, & Full Athletic Scholarship