Cosette El Hajj

Driven professional with 6+ years experience in content moderation, administration, and customer service. Hold a content investigator role reviewing social media platforms and excel at making quick and accurate decisions upholding community standards. Contribute strong communication abilities gained from office assistant experience interacting with customers and staff daily. Organized multi-tasker able to effectively manage priorities and deliver exceptional results under tight deadlines. Passionate about helping organizations maintain safe, productive online communities through timely content actions. Bring a solutions-oriented mindset and willingness to go above-and-beyond to resolve issues. Highly collaborative team player recognized for maintaining confidentiality and exercising sound judgement when dealing with sensitive issues. Leverage exceptional attention to detail and process-orientation in any role. Eager to take on new challenges and responsibilities in a quality-focused environment. Key skills include:

• Online content moderation
• Customer service & administration
• Data analysis & reporting
• Policy enforcement
• Multi-tasking & prioritization
• Collaboration & communication
• Process improvement

Excited to make meaningful contributions while upholding integrity, safety, and community values. Ready to apply my diverse skills and experience to benefit an organization in a community moderator, administrative assistant, or customer service role.

Results-driven professional with over 5 years of management, content moderation, and administrative experience. For 2 years, managed daily operations and financial oversight of my family's restaurant business. Implemented new inventory management processes that reduced food costs by 20%.

Currently serve as a Content Investigator reviewing social media platforms to identify policy violations and ensure community standards are upheld. Excel at making quick and accurate judgement calls on sensitive content.

Previously worked as an Office Assistant providing administrative support across departments. Key accomplishments included improving customer satisfaction scores by 15% and streamlining the accounts payable system.

Core strengths include:

• Operations Management
• Budget & Cost Control
• Content Analysis & Reporting
• Customer Service & Satisfaction
• Collaboration & Leadership
• Process Improvements

Passionate about leveraging my diverse management, moderation, and administrative experience to implement positive change. Proven ability to enhance business operations, support teams, improve community experiences, and deliver exceptional results. Eager to take on new leadership role focused on upholding integrity, safety, and community values. Bring a solutions-oriented mindset and willingness to go above-and-beyond to resolve issues and help organizations succeed.

Business administration and accounting colleges courses and data analyst and project management certificates