Colin Rivait

I'm a systems administrator and developer focused on dynamic problem solving with cross functional communication.

Network Technician
Michigan Army National Guard | 2022-2026
I worked as a network technician and IT support specialist in the army national guard, provisioning and sustaining the Camp Grayling network supporting routers, switches, wireless access points, personal computers, printers, phones, copper and fiber optic cables, satellite communications and secure communications.

•  Provisioned Cisco network switches and wireless access points
  for 2 expansions, expanding wireless coverage across the base.
• Interfaced secure and unclassified networks in annual joint
  training exercises.
• Managed inventory lifecycle and secure decommissioning of
  $250K+ in network assets.
• Mapped 20 miles of fiber and copper cable for future network
  expansion.

Reference: Adam Lincoln | Network Administrator | Michigan Army National Guard
 

Operations Technician
HydroChem PSC | 2023-Present
I work for Hydrochem PSC as an operations technician handling safety and regulatory compliance at a Stellantis production facility. I work in a clean room environment monitoring maintenance activities, managing personnel records, and checking atmospheric output to ensure HIPAA, EPA, and OSHA compliance. I utilize Python to streamline report generation and data input.

• Implement streamlined weekly maintenance auditing and change management processes, ensuring 100%
  documentation accuracy and strict adherence to facility data integrity standards.
• Analyzes particulate data and environmental metrics to ensure strict regulatory compliance, utilizing rigorous
  technical troubleshooting to resolve sensor and reporting discrepancies.
• Consults with business units to develop custom data visualization tools via Excel and PowerPoint, translating
  complex particulate data into accurate technical and procedural designs.
• Coordinates with team leads and managers to optimize reporting workflows, reducing manual turnaround time by 25% through improved data management protocols.

Reference: Tamara Schwemler | Senior Operations Manager | HydroChem PSC

Service Desk Analyst

Huntington National Bank 2022-2023

I worked for Huntington National Bank as a service desk analyst for internal systems. I resolved issues with network connectivity, printers, check scanners, databases, windows 10,  Active Directory, Microsoft Office, and more. I averaged 63 tickets on an average shift, exceeding our SLA targets by 10%, and utilized ServiceNow and Python to correlate and aggregate issues during outages. I was an active contributor to our knowledge base, with a particular focus on networking and Z/OS.

• Resolved system and user access issues for internal laptops, software and data analytics tools, consistently exceeding SLA performance targets by 10%.
• Analyzed major system outages through preliminary triage and investigation, coordinating with senior technical teams to reduce Mean Time to Repair (MTTR).
• Implemented standardized troubleshooting procedures within the ServiceNow database for z/OS and Active Directory, ensuring consistent technical and procedural design across the service desk through 12 major additions.

Reference: Kevin Kociba | Senior Service Desk Manager | Huntington National Bank

Bachelor of Arts

Wayne State University 2022-2025

Major in Philosophy, minor in Computer Science.