Ciara Bond

Detail-oriented Accounts Receivable Analyst with a solid background in technical dispatching, restoration services, and case management. Proven track record in managing financial accounts, coordinating projects, and providing exceptional customer service. Skilled in overseeing operations, dispatching teams, and maintaining client relationships. 

Accounts Receivable Specialist
Jeffries Management / Servpro - Colorado Springs, CO
April 2024 – Present

• Oversee accounts receivable functions, including payment collections from insurance companies and homeowners for mitigation/reconstruction services.
• Manage payments across multiple Servpro locations, ensuring timely and accurate processing.
• Maintain up-to-date records and resolve discrepancies as needed.

Production Coordinator / Office Support Coordinator
Servpro of Colorado Springs - Colorado Springs, CO
March 2022 – Present

• Coordinate resources and ensure timely delivery for all restoration projects.
• Input and manage customer data in CRM systems, tracking sales and project progress.
• Answer incoming calls and manage service requests during emergency situations.
• Schedule and dispatch crews efficiently, ensuring appropriate response to customer needs.
• Oversee ordering of uniforms and coordinate temporary staffing as required.

Service Dispatch Manager
Deep Water Emergency Services and Restoration - Colorado Springs, CO
January 2021 – March 2022

• Dispatched restoration crews to various emergency job sites, ensuring timely and efficient service delivery.
• Managed communication with customers, ensuring satisfaction throughout the service process.
• Supervised dispatchers and evaluated the quality of work completed.

Account Manager / Technical Dispatcher
Sequenza, Inc - Monument, CO
October 2020 – September 2021

• Managed client accounts and provided technical dispatching support.
• Ensured accurate scheduling and service coordination to meet client needs.

Interstate Case Manager
El Paso County Child Support Services - Colorado Springs, CO
May 2017 – April 2018

• Managed a caseload of over 800 interstate child support cases.
• Worked with court documents and adjusted cases in compliance with regulations.
• Collaborated with employers to arrange garnishments and payment collections.

High School Diploma

Purdue Global University- 2014- Human Services