Christine Yoswa

RECOGNIZED SALES LEADER & EXECUTIVE CUSTOMER ENGAGEMENT PROFESSIONAL

PROFILE: Dynamic and results-driven Sales Professional looking for a part-time WFH position that utilizes  experience in Inside Sales Management, Customer Relations, and Business Development.  Proven record in driving revenue growth, fostering long-term customer relationships, and leading high-performing sales teams. Committed to continuous learning and sharing skill knowledge.

CORE COMPETENCIES

• Sales – Inside/Field and Team Leadership & Development             Strategic Sales Planning & Execution
• Customer Relationship Building                                                                  Training Program Design & Delivery
• Performance Analysis & KPI Management                                              Cross-Functional Team Collaboration    
• Persuasive Communication & Negotiation                                             Account Management & Growth
• Change Management & Process Improvement                                    

EMPLOYMENT HISTORY

        Manager Inside Sales                                                                                                                                        8/2022 – 1/2024                                                                                            

• Coached/Led/Managed a remote team of 14 Inside Sales Account Managers, driving sales across the Western US, including HI, AK, and international markets.
• Participated in the development and execution of comprehensive market expansion strategies resulting in an increase in market share and increased new client acquisitions within the first year. Executed on transforming the customer service/sales role to better support Customer Concerns 
• 
  Developed and delivered Advanced Training Skills program, enhancing sales competencies and product knowledge.  

  Manager Inside Sales                                                                                                         1/2014 – 8/2022              

• Managed/Coached/Led a team of 14 Inside Sales Representatives
• Lead Team responsible for Monthly Revenue Sales Goal of over 6.4M with growth of over 4M new Revenue.
• Drove monthly revenue sales goals exceeding $6.4M, with a growth of over $4M in new revenue YOY.
• Team led in POS with POS growth of 58% in 2014-2015 and an aver of 26% over 2016-2022.
• Served on the QEP/RFC Policy Committee, contributing to overall savings of $723K for the company.

Field SalesExecutive/Workshop Consultant (Inside Sales first 2 Years)                               7/2004 – 1/2014                                                                                                                                       

• Traveled throughout the US to ENT clinics and Audiology and HA Dispensing practices, conducting face-to-face sales consultations with the consumer.  (closer for clinical events – factory expert)
• Reviewed audiograms, recommended hearing aid technology, demonstrated cutting-edge products, closed the sales.
• Built strong, lasting relationships with business clients for repeat event requests.

TRAINING/EDUCATION  

• July 2024 - Studied and completed - Licensed Life/Health & Medical Insurance Agent - MN, IA, NC
• Nova Southeastern University of Florida - Certified Audiology Assistant – 
• IHS Distance Learning Program
• University of MN Minneapolis Campus – Veterinary Technology

Certifications/Memberships

• 2023 – Certified AED/CPR and First Responder
• Since 2008 - Certified Audiologists Assistant
• Member – Better Hearing Institute and Audiology Online
• Member – Factor 8
• Member – American Association of Inside Sales Professionals (AA-ISP)
• Member – Women in Technology (WIT Network)