Charles Hughes

IT Systems, Security, and Microsoft 365 Admin/Engineer for the past 15 years. 

I have taken a break from IT and am currently working towards building Data Analyst and Power BI skills to start a new chapter in IT and my career. 

• Microsoft Ecosystem: Administering Microsoft 365, Azure AD, Intune, Exchange Online, and Defender 365 across 40+ clients.
• Server & Network Infrastructure: Managing Windows servers, Hyper-V, Scale Computing, Citrix environments, and SonicWall firewalls.
• Security & Compliance: Handling Barracuda ESS, Carbon Black AV, Fortinet firewalls, and HIPAA-compliant systems.
• Technical Support & Mentorship: Acting as an escalation point, mentoring junior staff, and delivering high-level troubleshooting.
• Documentation & SOPs: Writing technical guides, SOPs, and maintaining client-specific documentation in IT Glue.
• Cross-Platform Administration: Supporting Apple Mac systems, switches, and various conferencing and phone systems.

•  Associate Degree in IT Studies
  State Community College, 2012
  Foundational knowledge in information technology, covering coding, networking, systems administration, and support.
   
• Bachelor’s Program in Information Technology
  Western Governors University, 2015–2017
  coursework in databases, security, and cloud technologies.