Caya Freed
Tourism / Travel / Hospitality
Services offered
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs
- Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
- Participated actively in team meetings and training sessions aimed at improving housekeeping procedures and customer satisfaction levels
- Achieved consistently high ratings on cleanliness inspections conducted by supervisors through meticulous attention to detail
Experience
Cashier
housekeeping
cook
Education
High school diploma
graduated in 2022 from online school called palcs ( Pennsylvania leadership charter school)
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