Catherine Lord

An accomplished, energetic hospitality expert with proven experience working at high-volume restaurants in a range of customer service-oriented roles spanning all positions from host to general manager. Seasoned leader and team player who thrives in a fast-paced, challenging environment. Committed to delivering the highest standards for a customized guest experience receiving multiple 5-star reviews. Quick to identify trends and streamline processes for maximum ROI/revenue. Skillful in developing relationships and effectively communicating with a variety of personality types. Valued and consistent top performer seeking to apply professional background with a company that values a guest-driven approach to hospitality.

I have extensive experience in both fine and casual dining, working extremely well under pressure while delivering 5-star service. I connect with my guests, offering a personalized dining experience.

I also have 17 years of experience in communications, data analysis and digital/social media marketing with The Walt Disney Company.

I have food handler and TIPS certifications.