Cassandra Cuestas

20+ years in customer support. I am a self motivator, always an initiative positive approach, also, am a dedicated team player, goal driven, adaptive, efficient, seasoned in extensive customer care!

Extensive Customer Care abilities, well-developed skills in Workers Compensation Claims Processing, works successfully independently, meeting deadlines,many corporate services to proffer, expert communication skills, ability to accomplish both the roles of a disciple as well as an advisor, ability to read, analyze and interpret claims loss reports, familiarity of N.R.S., N.R.C.P., E.D.C.R., and N.A.R., legal writing, recent training in legal administration and paralegal studies encompassed Nevada Practices and Procedures, NRS, NAC, Rules of Evidence, legal research,writing, and litigation support. Practical knowledge of legal terminology, preparing discovery requests, drafting and filing motions interrogatories, pleadings, and affidavits. Conduct initial consultations or interview potential clients, schedule depositions and court reporters, summarize depositions, videotapes and medical records, and to assemble and organize files and exhibits for trial. Computer skills include MAC/IOS certified, Windows, MS Word, Excel, WordPerfect, LexisNexis, and Westlaw.

This was most recent challenges-Answer post client closure inquiries. I also informed the clients of any effects of taking out loans during this contracted time with Tradebloc. Extensive research on status of deed or title with the accurate County Records  office. I did investigate, identify collection status or entity. Review all incoming paperwork to ensure completed correctly, continuously update the Client Progress Tracker.  Utilized pertinent websites to determine the type of timeshare and requirements regarding transfer of property.