Caroline Sabino

I'm a strategic, people-first professional with over a decade of experience leading high-performing teams, managing complex customer relationships, and driving operational efficiency across healthcare, retail, and medical device industries. Most recently, I’ve led customer success initiatives in FDA-regulated environments while coaching individuals through transformative career transitions.

Now, I’m channeling my passion for systems thinking, data analysis, and scalable problem-solving into a new chapter in IT and cybersecurity. I’m actively developing hands-on skills in SQL, Python, and network security while pursuing industry-recognized certifications like CompTIA Security+. I bring a unique blend of technical curiosity, empathetic communication, and strategic insight to every project I touch.

Whether it's building stronger teams, streamlining workflows, or fortifying digital systems, I thrive at the intersection of people, process, and technology—and I’m excited to contribute those strengths to a mission-driven tech team.

Experienced team leader and customer success professional with over a decade of experience in client relationship management, operational improvement, and cross-functional collaboration across healthcare, retail, and medical device sectors. Currently leading customer service operations at a medical device company, where I manage a team, consult with optometrists on custom contact lens designs, and optimize workflows under FDA-regulated standards.

Previous roles include managing 100+ client accounts, coordinating fulfillment with sales teams, overseeing secure handling of healthcare data, and growing a top-performing retail team through strong coaching and KPI alignment. As a certified career coach, I also guide professionals through career transitions, helping them articulate value and build strategic career assets.

Now pivoting into IT and cybersecurity, with hands-on training in Linux, Python, and information security fundamentals. Actively building home lab projects and pursuing certifications (CompTIA Security+, PostgreSQL) to combine my leadership and client-focused background with a technical, data-informed skill set.

B.A. in Leadership and Organizational Studies, Bay Path University 
Focused on data analytics, business analytics, statistical analysis, and organizational leadership—providing a strong foundation in decision-making, communication, and systems thinking.

Business Analytics Certificate, University of South Florida 
Comprehensive training in data analysis, statistical methods, and business intelligence tools—focused on transforming raw data into actionable insights.

In Progress: Google IT Support Professional Certificate and CompTIA Security+ Certifications
Developing technical skills in hardware, networking, cybersecurity fundamentals, and system administration through self-directed study and home lab projects.