Carmen Ricardo

Well-rounded HR Coordinator looking to further my career in the hotel industry.

HR Coordinator, the Diplomat Beach Resort, August 2022-Current 

Hollywood, FL 

• Explained human resources policies and procedures to employees.
• Resolved personnel issues regarding human resources matters needing clarification, submissions, and corrections.
• Managed communication regarding open enrollment for benefits.
• Assisted customer service with inbound and outbound calls regarding HR inquiries.
• Organized and delivered training by scheduling, and collaborating with subject-matter experts.
• Assisted candidates with application processes by answering questions about applications, performing background checks, and providing I-9 forms.
• Assisted in employee recruitment, and processes. Initialized background checks for potential new hires.
• Proficient in all UKG matters from payroll to onboarding and all personal matters.

Office Coordinator, Delphi Behavioral Health Group, June 2021-August 2022  

Pembroke Pines, FL 

• Collaborated closely with department heads to effectively improve office operations.
• Balanced and updated physical petty cash, including receipt documentation and expense tracking.
• Managed and distributed incoming and outgoing mail and packages for clients.
• Documented daily clinical concerns reported during morning meetings for senior management review.

Bachelor of Science 

Psychology,  University of Central Florida, August 2021

GPA: 3.42

Associate of Arts 

Miami Dade College, May 2018

Human Resources Management Certificate 

Florida International University, Miami FL