candice peoples

Customer Service, Clerical, Administrative Assistant, Receptionist, 

Candice Peoples

Balch Springs, TX (Irving, TX area)

Professional Summary

Compassionate and efficient healthcare support professional with over 1 year of call center and healthcare experience. Skilled in managing high call volumes, verifying insurance benefits, and scheduling patient appointments. Proficient in data entry (40+ WPM), patient communication, and navigating managed care environments. Committed to delivering accurate, empathetic, and prompt service in remote healthcare support roles.

Professional Experience

Ubereats/Instacart — Customer Service Representative/Shopper

May 2024 – Current | Balch Springs, TX

• Performed excellent customer service in person.

• Delivered food and groceries in a timely manner.

• Handled all customer purchases with care.

• Coordinated with customers while shopping for them.

• Maintained great communication skills.

Parrish Security Group — Security Officer

January 2024 – May 2024 | Dallas, TX

• Provided in-person customer service and patrolled property to ensure safety.

• Monitored checkpoints and parking garage activity.

Burnetts Staffing — Administrative Assistant (North Texas Behavioral Health Authority)

June 2022 – February 2023 | Dallas, TX

• Assisted with TANIF/COVID Housing program including consumer communication and documentation.

• Maintained spreadsheets and communicated updates between departments.

Heal 360 — Medical Assistant

December 2021 – June 2022 | Wylie, TX

• Answered patient inquiries regarding benefits and medications.

• Swabbed for COVID-19 and provided timely test results.

• Maintained a clean and safe environment and strong patient rapport.

Medix — Patient Service Coord I

December 2020 – December 2021 | Fort Worth, TX

• Scheduled appointments and verified insurance for DME supplies.

• Processed prior authorizations and maintained patient records.

Care Now — Front Desk Representative

October 2019 – December 2020 | Las Colinas, TX

• Handled high call volumes, verified insurance, and scheduled appointments.

• Maintained patient records and collected payments.

Deans Professional Services / Texas Children’s Health Plan — Case Disease Management Clerk

November 2018 – October 2019 |

• Managed member and provider relations and high call volumes.

• Processed prior authorizations and handled case management documentation.

Education

Grace International Seminary — Associates in Theological Studies

08/2022 – 05/2023

Ultimate Medical Academy — Associates in Medical Administrative Assistant

10/2016 – 11/2017

North Dallas High School — High School Diploma

08/1998 – 05/2002

Bachelors in Theological Studies