Caleb Cowan

Experienced community management professional with a background in business administration and finance. Proficient in creating and maintaining budgets, financial reporting, and expense management to safeguard property fiscal health. Recognized for cultivating strong client connections and adept project management skills, ensuring seamless execution of initiatives to enhance community amenities and resident satisfaction while minimizing expenses for income growth. Additionally, skilled in developing innovative marketing strategies to attract new residents and elevate property visibility within the market. Diligent, resourceful, and approachable, dedicated to delivering exceptional service and driving community success through comprehensive management practices.

Community Manager – Greystar (03/2023 to Present)

Provided leadership and direction to team members, including training initiatives and goal setting, resulting in increased productivity and overall success. Created and maintained comprehensive fiscal operating budgets for subject property of 273 residential units including three retail spaces, ensuring adherence to financial goals and objectives. Managed expense allocation and variance reporting to clients, analyzing spending variations from budget and providing strategic recommendations for cost optimization. Orchestrated project management efforts and coordinated with vendors for physical repairs and improvements to subject building, ensuring timely and cost-effective execution. Facilitated client recommendations and negotiations to drive operational success, fostering positive relationships and promoting client satisfaction. Conducted thorough contract review and implementation, ensuring compliance with regulatory requirements and maximizing operational efficiency. Spearheaded marketing directives and leasing strategies, implementing innovative approaches to attract new residents and maximize occupancy levels.

Assistant Community Manager – Greystar (10/2021 to 03/2023)

Produced final account statements for closed accounts, ensuring accuracy and compliance with accounting standards, while organizing necessary documentation for payables and receivables departments to facilitate seamless processing. Managed resident ledgers, meticulously posting monthly balances and processing rental payments, while taking proactive measures to address outstanding balances and initiate eviction proceedings when necessary. Stayed informed about lease and renewal rates to advocate for appropriate increases, contributing to the financial success of clients and maximizing revenue potential. Fostered efficient teamwork by delegating tasks to leasing professionals and maintenance staff, promoting continuous productivity and smooth operation of the community. Supported the Community Manager in revenue management, including vendor billing payments and expense reporting, to maintain financial health and operational efficiency.

Leasing Professional – Greystar (02/2021 to 10/2021)

Conducted property tours for prospective residents, delivering comprehensive information on key features and amenities to enhance their understanding and interest. Verified rental eligibility through meticulous review of income documentation and adherence to Greystar's verification process, ensuring compliance and accuracy. Addressed inquiries from multiple parties, utilizing adept open-ended questioning skills to swiftly resolve issues and provide satisfactory solutions. Earned high approval ratings from community residents, consistently maintaining satisfaction levels through attentive service and effective communication. Strategized and implemented promotional initiatives to foster community engagement and boost occupancy rates, contributing to the overall success of the property.

Bachelor’s Degree – Business Administration: Finance

University of North Carolina at Wilmington

2016 to 2020