Brittney Durbin

I am a self-starter and a quick learner. I have a versatile skill set with experience in customer relations, marketing, and business development strategies. I am a detail oriented, analytical thinker who is proficient in written and oral communication.

Manager, Emerald Hearth Creations; 2019-Present

Source sustainable wax supplies materials for candle making, craft handmade candles with original decorations, test and ensure quality of each candle batch, engage in sales through social media and B2B, create content for social media platforms and company website, create relationships with customers to encourage repeated business interactions, clean/stock/organize shipping materials and pack orders, fulfill wholesale orders, deliver wholesale orders, create labels for upcoming candle scents, contact and work alongside photographers for new content, write candle descriptions for customers to easily and clearly understand, monthly business entries in QuickBooks for profit and loss statements, create business plan/financial strategies and goals for the upcoming year, place supply orders for inventory replacement, communicate clearly with graphic designers on label presentation, draft and send marketing email sequences to encourage repeat purchases, multi-tasking on a daily basis between all responsibilities. 

Sales Associate/Consultant, Nordic Naturals; Watsonville Feb 2018-2020 

Sales development by outbound prospecting and emailing, B2B sales, ask qualifying questions to inbound inquiries, cold calling, field large volumes of outbound calls to nurture existing key accounts, meet quarterly ‘new business’ goals, effectively communicate product knowledge and company policy with new clients, negotiating discount structures, set up business meetings for the field representative in my assigned territory, order entry within Xtuple and Salesforce, problem solve within a group environment regarding client retention strategies, proficiency with multi-phone systems, accurate order entry, engage in productive time management, execute up-selling opportunities, interpersonal savvy, increase referencabilty of the company by providing consumers with scientifically based research, develop relationships with a set of key accounts within the given sales territory, self-directed, detail-oriented problem solver with an ability and desire to contribute to the companies reputation. 

Sales Support/Client Retention Specialist, Nordic Naturals; Watsonville Feb 2018-2020

Explaining products, B2C sales, services and pricing to customers, identify and execute up-selling opportunities, outbound calling to existing customer base, ensuring each customer receives excellent customer service and an enjoyable customer experience, engage in productive time management to fulfill essential job functions, regularly meet with management to discuss opportunities for improvement, accurate order entry, enter “Cases” in Salesforce as requested by our account owners, proficiency with multi-phone systems, adhere to company policies on pricing, shipping and discounts and appropriately field a large volume of inbound calls, exceptional attention to detail with a proven ability to consistently and positively contribute in a fast-paced, changing work environment. 

Wine Sales, Armida Winery; Capitola, Jan 2017-2019

Greet customers promptly, business to customer sales, write tasting notes for wine varietals as each vintage is released, gather personal data to guide everyone to their desired product, facilitate an informative wine tasting, product quality control, perform daily set up and clean-up operations, money handling procedures, stock inventory, demonstrate a strong understanding of the wine making process and pairing procedures, ability to prioritize multiple functions, tasks and manage time efficiently, demonstrated discretion and strong judgment; ability to interact comfortably and professionally with all customers. 

Marketing Writer/Front Desk, Purity Salon; Santa Cruz, Jan 2015-Jan 2017        Promote company culture through the compilation of a monthly blog for the salon website, interview stylists for the promotion of their business and product reviews, answer phones and coordinate appointments, advertise the blog on all forms of social media platforms, educate clients on available beauty products, update salon website. 

Master of Science in Management and Leadership, MSML|Western Governors University| In progress

Master of Business Administration, MBA|Western Governors University| Jan 2023

 Bachelor of Arts; English with a minor in Sociology, BA |University of California, Davis| Aug 2015

Associates Degrees; English, Sociology, and Criminal Justice, AA|Cabrillo College|Aug 2012