Brittany Sharrar

With a robust focus on workflow optimization and customer service, my role as Nonprofit Services Manager at Cogency Global Inc. encompasses leading initiatives that forge strong community ties and deliver service excellence. Navigating the intricacies of stakeholder relationships and regulatory landscapes, I have honed skills in strategic development and program management.

My journey has been marked by a commitment to advancing equity, building resilient communities, and crafting solutions that empower. At Cogency Global Inc., our team's collaborative efforts have steered programs towards sustainability and growth, upholding the organization's mission with unwavering dedication and innovative approaches to challenges.

Manager of Nonprofit Services Cogency Global, Inc. 

July 2019-Present

• Lead and manage a 10-member team, fostering a collaborative and high-performing work environment. Conduct recruitment, training, and performance evaluations to ensure team excellence. 
• Oversee the department’s annual budget, including salaries and expenses, while developing financial projections and implementing strategies to achieve them. 
• Partner with marketing and software development teams to streamline workflows and develop innovative technologies for operational efficiency.
•  Maintain expert-level knowledge of charitable compliance laws across all 50 states, ensuring adherence to statutory changes and regulatory updates. 
• Provide exceptional client services, review financial documentation, and prepare accurate legal filings to support nonprofit client compliance efforts 

Director of Visitor Services 

Cox Science Center and Aquarium 

May 2015-July 2019

• Supervised a 25-member team, overseeing recruitment, scheduling, training, and performance evaluations to ensure efficient operations.
•  Generated weekly financial reports on revenue and attendance while managing cash handling for the front desk and gift shop. 
• Resolved guest concerns with professionalism, ensuring trust and positive experiences for all visitors.
•  Developed and managed a volunteer program, recruiting and training volunteers to support science center operations and create engaging educational programming. 
• Managed the gift shop’s inventory, pricing, and budget while identifying merchandise trends and ensuring timely reorders. 
• Planned and executed private events, including client consultations, event scheduling, and coordination of resources, exceeding revenue goals.
•  Drafted grant proposal narratives to secure funding for science center initiatives. 

Environmental Educator 

WaterVentures 

January 2014-May 2015 

• Educated groups of 40-80 students and adults on Florida’s water resources and ecosystems, inspiring environmental stewardship. 
• Provided operational support for a mobile science center, ensuring exhibits were assembled and deconstructed properly for transport.
•  Managed social media accounts to promote educational initiatives and community engagement. 
• Collected and analyzed pre- and post-test data to measure the program’s educational impact. 
• Represented the mobile museum at statewide events, including the Lionfish Removal Festival, St. Petersburg Science Festival, and Tampa Sustainability Conference.

2016-2018

UNIVERSITY OF LEICESTER 

Master of Arts, Museum Studies 

Focus: Nonprofit Business Management

2009-2012

UNIVERSITY OF FLORIDA 

Bachelor of Arts, History