Brittany Ramsay

Hi, I’m Brittany Ramsay—thank you for visiting my profile!
🚀 I’m excited to share my journey and connect with individuals heading in the same direction.
With over 17 years of experience in customer experience, team leadership, and project coordination, I’m embarking on an exciting pivot into product management. This journey reflects my passion for creating impactful solutions and my commitment to driving meaningful change.
🔑 Key highlights from my career:
• Led cross-functional teams to success, consistently meeting tight deadlines.
• Streamlined workflows and optimized processes for greater operational efficiency.
• Leveraged tools like Salesforce CRM, Slack, Asana, Jira, Trello, and Microsoft Office to foster collaboration and productivity.
• Focused on enhancing the customer journey, turning challenges into opportunities.
🌟 Why product management?
After years of witnessing customer frustrations with AGI systems—like voice prompt phone trees and chatbots—I became driven to create better, more human-centered interactions. My experience in coordinating teams and analyzing workflows directly contributes to building ethical and effective AGI solutions.
Alongside this journey, I have built a creative platform under the name Jael R. Bakari, where I’ve performed comedy, authored books, and created content that connects with audiences. The skills I’ve developed as a storyteller, content manager, and creator have given me unique insights into user engagement, communication, and iterative development—critical components of effective product management.
A few ways these skills transfer to product management:
• Storytelling: Crafting clear, compelling narratives to inspire action and communicate complex ideas.
• Content Management: Organizing and overseeing the development of engaging, user-centered content.
• Creativity and Innovation: Finding innovative ways to solve problems and enhance user experiences.
What’s next?
I’m committed to helping organizations turn challenges into opportunities through data-driven, customer-centric solutions. I’m eager to bring my skills, creativity, and problem-solving abilities to a dynamic product team.
❓ Are you facing challenges
• Optimizing workflows 
• Enhancing user experiences
• Streamlining product development
Let’s connect! I’m eager to collaborate on high-impact projects and contribute to a future-proof strategy.
 

PROFESSIONAL EXPERIENCE

CARMAX CEC | Customer Experience Consultant and Project Coordinator

Norcross, GA (Hybrid) | January 2021 – Present

- Managed cross-departmental initiatives requiring precise coordination, resource allocation, and timeline adherence

- Implemented process improvements that directly impacted operational efficiency and team performance

- Delivered regular stakeholder updates through comprehensive reports and dashboards

- Mentored team members, boosting customer satisfaction scores by 15% and contributing $300,000+ in monthly revenue

ENTERPRISE RENT-A-CAR | Customer Service Manager

Remote | July 2015 – July 2019

- Led system upgrade transition projects, demonstrating ability to manage complex, multi-stage implementations

- Coordinated resources across departments, ensuring seamless project execution and stakeholder satisfaction

- Managed and coached 15-member team, driving 48% improvement in retention and performance

ENAGIC USA | Sales Strategy and Operations Analyst

Remote | July 2007 – July 2015

- Developed and executed go-to-market strategies requiring detailed project planning and cross-functional collaboration

- Optimized operational workflows to support large-scale product sales and revenue generation

- Generated $398,000 in annual revenue through strategic communication and process optimization

REAL ESTATE PORTFOLIO MANAGER

Independent Contractor | Remote | 2019-2020

- Managed individual real estate portfolio with strategic planning and performance tracking

EDUCATION

GRAND CANYON UNIVERSITY, Phoenix, AZ

Master of Science in Psychology | October 2016 – October 2018

ASHFORD UNIVERSITY, San Diego, CA

Bachelor of Science in Finance | October 2012 – October 2016

PROFESSIONAL DEVELOPMENT

- Pursuing Online Agile Project Management Fundamentals Certification

- Actively studying Project Management methodologies (Agile, Scrum foundations)

- Continuous self-study in emerging project management tools and techniques