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Bret Sundberg

Bret Sundberg

Director of Client Success

Customer Service / Support

Aurora, Adams

Social

Services offered

A self-motivated, and experienced team manager with over 5 years of experience in client success, sales, leading cross-functional teams and executing projects in a timely manner. Proven track record of creating and driving process improvements, encouraging teams and managing tools to track quantifiable results. Strong leadership and organizational skills, experience with large and small teams, adept in cross-team and efficient client communication and creative problem-solving. Ability to multi-task well, communicate progress and results as well as identify areas of improvements and create supporting structures and tools.

Client success
Team manager
Process improvements
Approximate rate: USD$ 35 per hour

Experience

  • I have extensive knowledge in working closely with small teams, identifying gaps within the current process and building and presenting effective solutions. I have experience in a variety of CRMs including Hubspot, Salesforce and other SaaS tools.
  • I have a diverse skill-set both internally and externally with the ability to strongly communicate and understand both client and team needs and exercise creative problem-solving.
  • I have over 5 years experience in client success building meaningful brand partnerships, executing deliverables in a timely manner, providing insights, tracking team initiatives and far exceeding company goals.
  • Strong organizational skills, written and verbal communication and quick response times. I am dedicated to overall customer success and ensuring that all client needs are met efficiently

Education

I have a B.A. in Organizational and Strategic Communication with a 3.75 GPA and graduation within 3 years. I have over 7 years of project management and client success skills in small start-ups and diverse team dynamics.

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