Brandon Johnson

Very positive hard working young man who puts his best efforts into getting any job done. I’m also a team player and not afraid to ask questions when necessary. I take every opportunity seriously; and at the same time I’m very skilled in finding solutions to any problem. I’m a fast learner and a leader. I strongly believe I can do anything as long as I put my mind to it. My goal at the end of the day is to grow and to add value to any company I work for. 
 

I am a people person, so I excel in customer service. I’ve managed a team of 20 people at a time and oversaw over 30 branches. I have been employee of the month multiple times. I have been top 3 in sales in over two years in a row. 

• Over 6 years of experience working in Customer Service and Business Affairs

• Superb project management and scheduling skills

• Experienced in speaking Spanish

• Highly organized and detailed oriented with the ability to learn quickly

• Proficient with Microsoft Office, Excel, Access Adobe Illustrator, Power Point, Word and Internet Research

• Excellent verbal and written communication skills with great attention to detail and focus on the tasks at hand

• Superb Customer Service skills with a positive attitude and highly patient

• Superior strategic planning and operational skills with critical and creative thinking

• A clear and dynamic marketing communicator to diverse audiences in social media outlets such as Survey Monkey, Facebook, Instagram, Snapchat,LinkedIn, Twitter and etc.

• Tremendous leadership skills with superb team communication and development techniques
 

PROFESSIONAL EXPERIENCE

     Data Analyst                                                                                                                             June 2014-December 2014    

     JD Powers and Associates, Westlake, CA​

•    Analyzed survey data for multiple company websites

•    Utilized Excel to create charts and input data for reports

•    Proficient with collecting revenue information and organizing traffic to complete team projects

     Manager Trainee  

     Enterprise-Rent-A-Ca, Valencia, Car                                                                                         June 2017-Present

• Manage over 20 employees and fleet of over 700 vehicles while delegating duties and responsibilities

• Rapid solution problem solving

• Top 2 salesman in the area and top 30 in the region for 23 months

• Record-breaking customer service score 3 months in a row with multiple customer survey shout-outs

• Excellent customer daily interaction skills while building strong long-lasting relationships

 Sales Associate​                                                                                                             Office Depot, Valencia, Ca                                                                                                         Aug. 2009-Jan. 2012​                                

• Increased company profitability by 10% within a month and advanced company to top 10 in district

• Tracked and coordinated materials/products while operating on a strict schedule

• Successfully negotiated technology and consumer security contracts while increasing customer loyalty and satisfaction

• Inspected and stocked inventory from vendors and shipments while receiving and completing purchased orders in an organized fashion

Assistant Community/Property Manager

     National Property Management Group, Valencia, CA​​  November 2016-March 2017

•   Received a five-star review on Yelp for outstanding professionalism with communication and patience    

•   Detailed oriented and highly organized in a demanding and fast-paced environment

•   Exceptional customer service skills, and able to handle any angry client while successfully finding a solution to solve the issue without panicking, but remaining open minded and flexible to each situation

•   Positive attitude and high energy with an eagerness to learn

•   Manage work orders through Condo Manager Systems while solving homeowner maintenance issues

Bachelors of Science in Business at Cal State University Channel Islands