Brandie Gray-Nichols

I bring extensive background and experience in customer service and front-facing administrative roles that align perfectly with sales and front desk operations. As a Customer Service Representative with the Social Security Administration, I demonstrated professionalism and empathy while assisting clients, efficiently resolving inquiries, and managing sensitive information. My current role as a Test Administrator with the Department of Defense requires excellent interpersonal communication and organizational skills to guide applicants and ensure smooth testing processes. Additionally, my background as a Telecommunications Operator at St. John Hospital showcased my ability to manage multi-line systems, handle high volumes of calls, and deliver courteous, accurate assistance under pressure. Across all roles, I have consistently excelled in building positive client interactions, maintaining accuracy, and contributing to a welcoming and productive environment.

I have 20 years experience in clerical/administration work. 

I am currently attending Graduate school. I possess both a bachelors and associates degree.