Brad Maxwell

I’m a detail‑oriented, tech‑savvy professional with over 20 years of experience in customer service, IT operations, and digital communication. I specialize in problem‑solving, multitasking, and delivering clear, friendly support through chat, email, and online platforms. With a strong background in CRM systems, data accuracy, and remote work, I’m able to quickly understand client needs and provide reliable, high‑quality results. I’m dependable, self‑motivated, and comfortable working independently, making me an excellent fit for flexible freelance projects that require strong communication, organization, and professionalism.

I have over 20 years of leadership and operational experience across IT management, customer service, and organizational operations. I’ve built and led IT departments, managed large‑scale systems and CRM platforms like Salesforce, developed policies and training, and supported teams through digital communication channels. I’ve overseen budgets, projects, cybersecurity processes, and data integrity while consistently improving efficiency and user experience. Earlier in my career, I managed retail, optical, and manufacturing operations, which gave me a strong foundation in customer service, problem‑solving, and team development. Altogether, I bring a unique blend of technical expertise, service excellence, and hands‑on leadership in both remote and in‑person environments.

I hold an MBA in Business Management from the University of Akron, along with a Bachelor of Science in Business Management and Finance earned through studies at the University of Akron, Kent State University, and the University of Phoenix. My education has given me a strong foundation in leadership, operations, financial management, and organizational strategy, all of which support the work I do in both technical and customer‑focused roles.