Beth Burgh

My personal philosophy has been shaped by a quote I heard years ago. It's attributed to Lord Chesterfield of England (circa 1746) and it reads 'In truth, whatever is worth doing at all is worth doing well'. This is an ideal I strive to live by.

I have a friendly, outgoing demeanor. I excel at working with people, whether it be a customer or another co-worker. I am very familiar with computers, having used them most of my life. The majority of my experience is with Windows and the programs associated with it such as Word, Excel, Power point, Internet Explorer. And of course other internet browsers such as Mozilla and Google Chrome. I also have some familiarity with Macs, and with the Linux-based operating system of Ubuntu.

My objective is to work for an organization that excels in what they do and would like to include myself in their team to assist them to the best of my abilities.

Administrative AssistantAdministrative Assistant

Stiles Machinery · Full-timeStiles Machinery · Full-timeJan 2022 - Present · 3 yrs 9 mosJan 2022 to Present · 3 yrs 9 mosGrand Rapids, Michigan, United States · On-siteGrand Rapids, Michigan, United States · On-site

Answer technical support calls and enter call reports into the ticket system. Created tech support tickets so a tech would call back to assist. Responded to emails about tech support tickets, created new tickets, or forwarded emails along to the appropriate departments. Provided support to national service and parts administration teams. Preformed other clerical tasks as assigned. Also helped with locating and uploading manuals for machines.Answer technical support calls and enter call reports into the ticket system. Created tech support tickets so a tech would call back to assist. Responded to emails about tech support tickets, created new tickets, or forwarded emails along to the appropriate departments. Provided support to national service and parts administration teams. Preformed other clerical tasks as assigned. Also helped with locating and uploading manuals for machines.…see more

Computer Literacy, Organization Skills and +5 skills

Administrative AssistantAdministrative Assistant

Intertek · Full-timeIntertek · Full-timeJul 2021 - Dec 2021 · 6 mosJul 2021 to Dec 2021 · 6 mosKentwood, Michigan, United StatesKentwood, Michigan, United States

Processed forms sent in by automotive parts manufacturers. Entered forms that needed to be, and distributed others. Answered questions about approval code requests in the system. Answered emails, updated spreadsheets, edited operating procedures.Processed forms sent in by automotive parts manufacturers. Entered forms that needed to be, and distributed others. Answered questions about approval code requests in the system. Answered emails, updated spreadsheets, edited operating procedures.…see more

Computer Literacy, Organization Skills and +5 skills

Supply Chain Quality Assurance SpecialistSupply Chain Quality Assurance Specialist

Amway · Full-timeAmway · Full-timeFeb 2020 - Jul 2021 · 1 yr 6 mosFeb 2020 to Jul 2021 · 1 yr 6 mosAda, Michigan, United StatesAda, Michigan, United States

Inspected packaging components for defects, entered results into the computer. Created a daily list of items to inspect. Responded to emails in regards to items sampled. Entered results of tests on components into the computer.Inspected packaging components for defects, entered results into the computer. Created a daily list of items to inspect. Responded to emails in regards to items sampled. Entered results of tests on components into the computer.…see more

Computer Literacy, Organization Skills and +5 skills

Customer Service Representative/Office AssistantCustomer Service Representative/Office Assistant

APPS Paramedical · Full-timeAPPS Paramedical · Full-timeApr 2018 - Feb 2020 · 1 yr 11 mosApr 2018 to Feb 2020 · 1 yr 11 mosGrand Rapids, Michigan, United StatesGrand Rapids, Michigan, United States

Answered phone calls from agents, clients and examiners. Scheduled life insurance exams, Responded to emails, checked voicemails, confirmed exam orders in the system, billed exam orders, called clients to get exams scheduled. Quality controlled paperwork for cases. Packed up examiner supply orders, created spreadsheets and checklists to ensure the office ran smoothly. Faxed, filed and organized paperwork.Answered phone calls from agents, clients and examiners. Scheduled life insurance exams, Responded to emails, checked voicemails, confirmed exam orders in the system, billed exam orders, called clients to get exams scheduled. Quality controlled paperwork for cases. Packed up examiner supply orders, created spreadsheets and checklists to ensure the office ran smoothly. Faxed, filed and organized paperwork.…see more

Computer Literacy, Organization Skills and +5 skills

Receptionist/Customer Service

Receptionist/Customer ServiceReceptionist/Customer Service

Game Room Guys · Full-timeGame Room Guys · Full-timeJan 2017 - Oct 2018 · 1 yr 10 mosJan 2017 to Oct 2018 · 1 yr 10 mosGreater Grand Rapids, Michigan AreaGreater Grand Rapids, Michigan Area

Answered phones and greeted guests that came into the showroom.
Assisted with customer service, resolve complaints, create cases for technical support issues. Communicate with customers who had questions or issues with a product. Process returns. General clerical duties.Answered phones and greeted guests that came into the showroom. Assisted with customer service, resolve complaints, create cases for technical support issues. Communicate with customers who had questions or issues with a product. Process returns. General clerical duties.…see more

Computer Literacy, Organization Skills and +5 skills

Grand Rapids Community CollegeGrand Rapids Community College

20 credit hours, With an emphasis on marketing and business administration.20 credit hours, With an emphasis on marketing and business administration.2002 - 2003