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Ben Young

Ben Young

Head of Customer Support / Contact Center Ops

Customer Service / Support

Ooltewah, Hamilton

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About Ben Young:

Accomplished Senior Level Executive with over 20 years of progressive and broad organizational leadership in B2B and B2C Omnichannel Contact Centers. Proven success in conceiving and managing creative and innovative solutions to drive financial growth and customer retention, while supporting record high employee engagement.

Experience

  •  Over 20 years of progressive contact center leadership and relationship management roles for Fortune 500 companies like Automatic Data Processing (ADP) and start-ups like REEF and ZEPZ 
  •  Single-handedly built contact centers from scratch and have been site leader for over 800 employees
  •  Led global operations across 9 countries, 6 languages, and over 300 employees
  •  Managed budgets over $380M and negotiated over $5M vendor contracts
  •  Head of best-in-class support teams in the following industries: SaaS, FinTech, Parking Enforcement, Real Estate, Food Delivery, HRIS, Payroll and Tax

Education

B.S. in Film Production

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