Ben Onoh

I am an efficient, detail-oriented hospitality management professional focused on ensuring

smooth operations, delivering high-quality customer experiences, managing staff, and

troubleshooting customer issues. I am also skilled in team leadership, customer service, and

problem-solving to create a positive and engaging environment.

• Restaurant Manager (Zion Kitchen, Laurel & DC): Led operations across two high-volume locations, overseeing a team of 36 employees. Improved staff retention by 17%, optimized menu offerings for increased sales, and implemented digital tools for staffing and project management. Enhanced brand culture, resulting in a 32% increase in positive reviews.  
• Manager (Omar Market, Bridgeport, CT):  Managed store operations, enforced compliance, and resolved conflicts. Improved financial performance by 28% through strategic vendor partnerships and customer-focused changes.  
• Client Relationship Coordinator (Tripleseat, Remote): Managed client accounts, improved retention, and optimized customer engagement strategies. Increased client satisfaction by 21% through proactive feedback implementation and relationship management.

• AA in Information Technology: Community College of Baltimore County, Catonsville, MD (Expected December 2025). Coursework includes Access Control Systems, Emergency Management, Incident Response, and Network Fundamentals.  
• Diploma in Web & Graphics Design: Lagos, Nigeria (Graduated December 2017). Focused on design principles, emergency management, incident response, and network fundamentals.