Belia Stephanie Heywood

Belia Stephanie Heywood

• Team Lead
• Cosmetologist with Esthetician certifications 

Fluent in Spanish

Authorized to work in the US for any employer

Willing to relocate anywhere

Work Experience

Team Lead for IN Payments workflow (formerly SMB)

Accenture - Austin, TX

September 2019 to January 2023

• Oversee and assist with delivering team metrics to social media client
• Manage team KPIs 
• Meet SLAs
• Host Team meetings
• Collaborate with Dublin on reaching team targets
• Schedule trainings, refreshers, and shadowing sessions
• Assign jobs to agents
• Meet with team members individually weekly
• Assist team members in reaching career goals
• Deliver performance plans when needed 
• Organize engagement activities
• Oversee and audit timecards on agents’ behalf
• Roll agents on and off through asana
• Knowledgeable in 5 workflows
• Formerly Subject Matter Expert
• Lead for integrity and policy awareness team 

Claims Representative

Texas Service Life Insurance Company - Lakeway, TX

February 2018 to August 2019

• Cross trained in two departments
• Provide customer service and phone support
• Prepare and send out checks
• Data entry and analysis
• Assist with proof reading
• Frequent interaction with Funeral Home Directors and Family of Deceased

Call Center Representative

All Web Leads - Austin, TX

February 2017 to February 2018

• Customer Service through phone support
• Consistently exceeding transfer goals
• Rewarded prizes for winning competition proving outstanding performance
• Up-sell every form of insurance through multiple companies

Administrative Assistant

A&F Elevator - Garland, TX

January 2016 to February 2017

• Provide data entry assistance
• Send and Receive payments
• Run company errands
• Order supplies within budget
• Event planning
• Customer service through phone support

Administrative Assistant

Precision Plastic Surgery - West Lake Hills, TX

July 2014 to November 2015

• Welcome and check patients in and out
• Answer phones
• Schedule and follow up on appointments
• Assessing patients skin care needs
• Networking and Marketing to help build business
• Calling patients to follow up and inform about new promotions
• Planning and hosting monthly events to promote products

Teller

Austin Telco - Austin, TX

April 2012 to April 2013

• Assessing and servicing customers individual financial needs
• Maintaining business relationships via phone
• Operation of drive thru when needed
• Assisting Spanish speaking clients
• Cash checks
• Perform deposits and withdrawals
• Up-sell loans, savings accounts and other programs offered

Education

High school diploma

Pflugerville High School - Pflugerville, TX

2008 to 2012

Austin Community College- Austin, TX

2016 to Present

Baldwin Beauty School – Austin, TX 

2023-Present

Certifications and Achievements

• Senior Laser Hair Removal Technician 
• Hydrofacial Certified

Belia Stephanie Heywood

• Team Lead
• Cosmetologist with Esthetician certifications

Fluent in Spanish

Authorized to work in the US for any employer

Willing to relocate anywhere

Work Experience

Team Lead for IN Payments workflow (formerly SMB)

Accenture - Austin, TX

September 2019 to January 2023

• Oversee and assist with delivering team metrics to social media client
• Manage team KPIs 
• Meet SLAs
• Host Team meetings
• Collaborate with Dublin on reaching team targets
• Schedule trainings, refreshers, and shadowing sessions
• Assign jobs to agents
• Meet with team members individually weekly
• Assist team members in reaching career goals
• Deliver performance plans when needed 
• Organize engagement activities
• Oversee and audit timecards on agents’ behalf
• Roll agents on and off through asana
• Knowledgeable in 5 workflows
• Formerly Subject Matter Expert
• Lead for integrity and policy awareness team 

Claims Representative

Texas Service Life Insurance Company - Lakeway, TX

February 2018 to August 2019

• Cross trained in two departments
• Provide customer service and phone support
• Prepare and send out checks
• Data entry and analysis
• Assist with proof reading
• Frequent interaction with Funeral Home Directors and Family of Deceased

Call Center Representative

All Web Leads - Austin, TX

February 2017 to February 2018

• Customer Service through phone support
• Consistently exceeding transfer goals
• Rewarded prizes for winning competition proving outstanding performance
• Up-sell every form of insurance through multiple companies

Administrative Assistant

A&F Elevator - Garland, TX

January 2016 to February 2017

• Provide data entry assistance
• Send and Receive payments
• Run company errands
• Order supplies within budget
• Event planning
• Customer service through phone support

Administrative Assistant

Precision Plastic Surgery - West Lake Hills, TX

July 2014 to November 2015

• Welcome and check patients in and out
• Answer phones
• Schedule and follow up on appointments
• Assessing patients skin care needs
• Networking and Marketing to help build business
• Calling patients to follow up and inform about new promotions
• Planning and hosting monthly events to promote products

Teller

Austin Telco - Austin, TX

April 2012 to April 2013

• Assessing and servicing customers individual financial needs
• Maintaining business relationships via phone
• Operation of drive thru when needed
• Assisting Spanish speaking clients
• Cash checks
• Perform deposits and withdrawals
• Up-sell loans, savings accounts and other programs offered

Education

High school diploma

Pflugerville High School - Pflugerville, TX

2008 to 2012

Austin Community College- Austin, TX

2016 to Present

Baldwin Beauty School – Austin, TX 

2023-Present

Certifications and Achievements

• Senior Laser Hair Removal Technician 
• Hydrofacial Certified

Some college 

licensed cosmologist