Behnaz Hekmatnia
Upper Management / Consulting
Services offered
Executive Leadership and Strategic Alignment/Organizational Development Coach with over 20 years of experience guiding leaders and teams through strategic transformation, operational efficiency, and performance improvement. I have supported organizations in navigating complex change initiatives, strengthening leadership capabilities, and achieving sustainable, measurable results.
My consulting approach focuses on strengthening leaders’ critical thinking and decision-making capabilities, aligning strategy with execution, and working closely with teams to build resilient, high-performing organizations in dynamic and complex environments. I am particularly focused on delivering measurable and lasting results in high-risk, fast-paced settings such as healthcare.
I am specially trained as a Red Team Thinking® Coach and Instructor, a Lean/Six Sigma Black Belt, a Leadership Management International (LMI) Coach, and an Improvement Advisor.
Experience
- Director of Office of Strategic Management, Los Angeles + USC Medical Center
- Director of Operations, Out patient services, Los Angeles + USC Medical Center
- Director of Operations, Patient Access/Call Center, Los Angeles + USC Medical Center
- Provide executive advisory support to hospitals and healthcare (State of California Rural Hospital) systems to enhance access to care, improve staff productivity, and strengthen financial viability through strategic alignment and change management.
- Developed a system-wide Performance Improvement infrastructure incorporating measurement and management systems grounded in Strategy Map and Balanced Scorecard (BSC) frameworks
- Pioneered, launched, and institutionalized the Performance Improvement Advisory/Change Management Academy—training leaders in LEAN and change management methodologies to build leadership capacity and drive sustained, system-wide performance improvement.
Education
- Master of Science in Health Care Management, 1998
- Certified Red Team Coach/Instructor, ICF, 2023
- Leading Quality Improvement, IHI, 2019
- LEAN Six Sigma Black Belt, 2013
- Balanced Scorecard and Strategy Mapping, 2006
- Improvement Advisor Fellowship, IHI, 2005
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