Bazil Grabovsky

High-performing General Manager at a full-service marina delivering exceptional results. Skilled in developing strong internal and external relationships to support the collaborative achievement of organizational goals. Confident in ability to operate effectively in a fast-paced environment and leverage skills in operational efficiency, customer relations and financial management to enable team success. Committed to lifelong learning and going the extra mile to facilitate continuous improvement.

Directed all operations of 192 slip $5M annual revenue marina with an emphasis on service quality, slip and storage management, exceptional member/guest experience, and continuous operational improvements. Developed and managed budgets, set team goals, and defined the marina’s vision, including the planning and execution of capital projects aimed at expanding marina infrastructure. Collaborated with the CRM development team to optimize marina management software to better meet operational needs. Prioritized member relations by designing engaging events, creating member-exclusive gathering spaces, and enhancing benefits, resulting in a robust and loyal membership base.
• Managed existing OEM partnerships with Mercury, Cummins, Yanmar, Kohler and Westerbeke, and secured new partnerships with Nanni, SeaKeeper and Volvo adding $250K+ revenue in 2024.
• Sustained top fuel profitability in Safe Harbor Organization while growing sales volume 5% YOY.
• Streamlined service operations leading to increased labor margins 10% YOY.
• Secured new revenue streams via guest vending machines and store retail, adding $10K annually.
• Managed $5M+ in capital projects, aligning with facility needs, budget, and member expectations to boost satisfaction, revenue, and leasable space.
• Recruited, trained, and retained staff, achieving a 95% retention rate over four years while leading a high-performing team of 15 full-time and 6 part-time/seasonal employees.
• Provided outstanding service to members and guests, resolved escalated issues, boosting member satisfaction and achieving a 5-year high Net Promoter Score.
• Transformed marketing strategies including social media initiatives to enhance member engagement, and community outreach programs such as the Housatonic River Clean Up, and the annual July 4th Disabled American Veterans fundraiser event.

Charter Oak State College: Business Administration and Management