Ayah Kichkeh

Board Certified Pharmacy Technician Apprentice

Walgreens Inc. – Weymouth, MA

• Communicated with patients and pharmacists to answer patient questions in-person, over the phone, and through the drive-thru 
• Filled prescriptions proactively and with strong attention to detail to minimize possibility of prescription errors and delays
• Assisted senior populations through active listening and compassion

Patient and Administrative Assistant 

Brockton Family Dental Inc. – Brockton, MA

• Managed office workflow through scheduling and communication between staff and patients during high volume times
• Maintained excellent patient records and updated medical histories
• Verified insurance eligibility and benefits; collected co-payments

Colloquial Arabic Conversation Partner

Five College Center for the Study of World Languages – Amherst, MA

• Communicated with student to schedule meeting times to facilitate practice conversation sessions
• Independently organized creative lesson plans integrating course material into conversational activities
• Actively listened to student concerns and questions to cater to their learning style 

05/2021–08/2021

05/2020–05/2021

09/2019–12/2020

Bachelor of Science in Psychology & Neuroscience

Minor in Biochemistry 

University of Massachusetts Amherst - Amherst, MA

• Current GPA: 3.23
• Relevant Courses: Child Clinical Psychology, Abnormal Psychology, Developmental Cognitive Neuroscience, Behavioral Neuroendocrinology