Asli Aktemur Burgaz

I’m a Salesforce Administrator with MBA degree with 4+ years of experience supporting and enhancing Salesforce solutions across different teams. In a previous role, I also worked with Power BI for basic reporting and data analysis.

Certifications: Salesforce Certified Agentforce Specialist, Administrator, Advanced Administrator, App Builder, Platform Developer I. 

Salesforce Administrator: 
Collaborate with customers to understand user stories, and develop declarative solutions, • Configure Service Cloud to streamline Case Management, automate workflows, and improve customer service efficiency • Administered and optimized Sales Cloud to enhance Lead Management, Opportunity Tracking, and Pipeline Reporting, • Build custom objects, fields, page layouts, and customize sharing settings, profile settings, app management, • Create lookup and master-detail relationships on the objects and generate junction objects and various advanced fields i.e. Picklist, Formula, • Work on Reports and Dashboards for different user profiles as per requirements • Generate different permission sets and assign to users, • Automate business requirements with flows for needed scenarios, • Implement Activity widgets like e-mail and task, • Assist in testing efforts for Unit Testing and Regression Testing. • Conduct UAT Testing with clients (Create test scripts, test users, test data etc) • Consolidate and moderate client presentations (Functionality Reviews/demos or weekly client meetings) • Assist clients’ issues in Prod with their HelpDesk requests and keep the tracker up to date for documentation purposes.

HR Manager:

Managed payroll and supported inventory documentation • Created basic Power BI dashboards using data from Excel and CSV files to track HR metrics such as headcount, attendance, and turnover. • Provided administrative support for HR functions.

Bachelor: Psychology 
Master: MBA