Aric Galloso

My name is Aric Galloso and I have been chosen as team a leader for a plethora of small projects regarding the distribution of neweducational technologies or new computer refreshes, while also serving as the initial contact and1st line of support for all computer, software, network, SMARTBoard, and TV-AV Projector related issues. 

By rotating sites every 2 years, I had the opportunity to support all computer and network
devices at 24 schools over the course of 12 years.

I've distributed, fixed, upgraded, and replaced over 10,000 computers for Administrative, Teacher, and Staff members in a K-12educational environment for over 10 years.  

Where possible, I automate the management, configuration, and implementation of software integrationalong with data migration, and backups by leveraging various Enterprise Solutions and utilizing standardor custom images.  I've served as Tiers 1-3 of the ITIL framework regarding escalated trouble tickets at 68 schools. I've operated, maintained, and controlled between 2,500 and 30,000 desktop computers to include software packaging and network infrastructure trials for the Florida Statewide Assessment Program.  

Providing ongoing end user support as ITIL's Tier 1-3, enables me to deliver accurate hardware evaluations and recommendations for future purchase considerations. I have experience with different ticketing solutions to include the build out of a Cherwell Ticketing system and can providemeaningful Help Desk Ticketing analysis, along with customized searches and dashboard solutions to facilitate faster response times and visibility.

Skills
•Active Directory (21+ years)
•Altiris (5 years)
•Change Management (10+ years)
•Cisco (10+ years)
•Escalated Technical Solutions (10+ years)
•PowerShell Scripting (10+ years)
•Computer Networking (10+ years)

•Standard Operating Procedure Management

•Hardware and software upgrade recommendations

•Excellent written, oral communication and presentation skills.  Tenacious problem solver by offering alternative technical solutions and business architectures.

Certifications and Licenses:
MCSE, MCSA, MCP, CCNA, ITIL, Comptia A+

Tools and Platforms used:

• Active Directory, Microsoft Endpoint Configuration Manager, PowerShell, Deep Freeze, Group Policy, WhatsUp Pro, Python, Batch Scripting, CloneZilla, WireShark, Altiris, Symantec, Apple Mac, iOS, Linux, Raspberry Pi.

I have a unique approach to customer conflict resolutions.

EDUCATION: 

A.S.S Degree | Networking Services Technology 2001 • Graduated with Honors | Daytona State College

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At Embry-Riddle Aeronautical University, I serve as the lead for several roles and assist in strategicinitiatives, including our:

• Annual Refresh Project

• Point of Sale Admin

• Resolving incident tickets and service requests

• KB Article Creator, Editor, and Reviser

• Presidents VIP Suite Support Specialist Backup

My primary responsibilities involve resolving incoming tickets and coordinating our annual refreshproject,, where we conduct the deployment of new primary computing systems to Staff, Faculty, Lab and classroom environments. 

This process requires close collaboration with Doctoral Professors, DepartmentExecutives, Directors, and Vendors to ensure the seamless replacement of aging computing devices.

I configure the new systems to replicate the settings and functionality of the previous devices by using custom PowerShell scripts that I create and share, as well as making configuration changes within Active Directory, Microsoft Endpoint Configuration Manager, Deep Freeze, and Group Policy.

I use LogMeIn Remote to conduct existing employee computer refreshes and new employee setups that work remotely.

I’ve conducted our annual, “Image and Application Testing Initiative”, prior to our “Fall Deployment Project” where we re-image all the lab computers in each College at the University or use MECM Task Sequences to upgrade operating systems, applications, and license server configurations on client computers.  

I’ve successfully trained incoming peers, student technicians, and temporary employees to use our TeamDynamix ticketing system, along with resolving emergency tickets related to Podium computer issues that occur when class is in session, coupled with basic Crestron Audio Video troubleshooting.

Windows Server 2022 Implementing Group Policy