Anwan Totten

I’m a patient‑focused support professional who’s spent years helping people feel heard, understood, and taken care of — whether in hospital rooms, busy retail environments, or fast‑moving service settings. I bring a calm, steady communication style and a talent for breaking information down clearly, which translates naturally into remote chat and email support.

In my current role at HonorHealth, I interact with patients from all walks of life, answer questions with empathy, document details accurately, and follow strict privacy standards. That experience taught me how to stay organized, multitask smoothly, and keep my tone warm and respectful — even on the busiest days.

I enjoy work that’s structured, people‑centered, and detail‑driven. I’m comfortable using digital tools, following clear procedures, and working independently in a quiet environment. I’m also studying for the CompTIA A+ certification to grow my technical skills and open the door to future remote IT support opportunities.

At the end of the day, I’m someone who shows up, communicates clearly, and makes sure the person on the other side feels supported — whether they’re a patient, a customer, or a teammate.

’ve built my experience across patient care, customer service, and fast‑paced environments where clear communication and empathy matter. At HonorHealth, I support patients daily by answering questions, resolving concerns, and documenting information accurately while following strict privacy standards. My background also includes retail and service roles where I learned to multitask smoothly, stay organized, and keep interactions positive even during busy moments. I’m comfortable using digital tools, following structured procedures, and working independently — strengths that translate naturally into remote chat and email support.

I earned my high school diploma from Muskegon High School and am currently studying for the CompTIA A+ certification to expand my technical skills and prepare for remote IT and support roles. My hands‑on experience in patient care and customer service has strengthened my communication, documentation, and problem‑solving abilities, giving me a strong foundation for remote work.