Antonio Williams Jr.

💼 Operations Leader Turned Aspiring IT Pro | 💻 Future Systems Admin | 🛠️ Problem Solver | 🤝 Team Player | 📚 Lifelong Learner

Detail-oriented and team-focused professional with a strong background in operations, leadership, and safety compliance — now transitioning into the IT industry with a passion for technology, troubleshooting, and continuous learning.

With years of experience as a Supervising Janitorial Lead, I’ve built a strong track record of managing people, processes, and performance in fast-paced environments where precision, communication, and accountability are key 🔑.

In my current role:
✅ I lead cross-functional teams 🤝
✅ Train new staff on systems & safety protocols 📋
✅ Communicate with stakeholders clearly and efficiently 📣
✅ Maintain detailed logs and compliance records 🗂️

All of these mirror critical functions in IT support and systems administration — from managing users and documenting workflows to handling tech-related escalations with professionalism and care 💼💡.

Through self-study, labs, and industry certifications, I’ve built a solid technical foundation and am ready to bring that same work ethic and discipline into the tech space ⚙️💻.

🌟 I’m now actively seeking a role in IT support or systems administration where I can apply my:
🔹 Leadership & team management skills
🔹 Attention to detail & documentation practices
🔹 Troubleshooting mindset 🧠
🔹 Customer-first approach 🤝

Let’s connect if you're looking for someone who thrives in structured environments, adapts quickly, and brings a hands-on, team-focused approach to modern IT challenges!

Janitor

Caroway Commercial Cleaning

May 2022 - May 2025

Led a team of 5–10 staff in daily facility operations, ensuring strict adherence to OSHA safety protocols, regulatory compliance, and quality standards — skills directly applicable to IT support documentation and compliance-driven environments.

Managed task delegation, time tracking, and performance oversight using workflow systems and checklists, ensuring completion of operations in a timely and organized manner.

Trained and mentored new employees on standard operating procedures, safety guidelines, and proper equipment use, reflecting strong leadership and technical onboarding skills relevant to IT teams.

Communicated regularly with facility managers and clients to address service needs, resolve issues promptly, and maintain a high level of customer satisfaction — showcasing excellent end-user support and client communication skills.

Maintained detailed records of supply inventory, equipment status, and incident reports using Excel and internal logging systems, demonstrating documentation and asset management proficiency.

Spearheaded proactive ordering and restocking of materials, avoiding downtime and ensuring readiness — experience transferable to IT asset inventory and procurement workflows.

Fostered a collaborative, accountable work environment, promoting team morale and productivity while enforcing high standards of operational integrity.Led a team of 5–10 staff in daily facility operations, ensuring strict adherence to OSHA safety protocols, regulatory compliance, and quality standards — skills directly applicable to IT support documentation and compliance-driven environments. Managed task delegation, time tracking, and performance oversight using workflow systems and checklists, ensuring completion of operations in a timely and organized manner. Trained and mentored new employees on standard operating procedures, safety guidelines, and proper equipment use, reflecting strong leadership and technical onboarding skills relevant to IT teams. Communicated regularly with facility managers and clients to address service needs, resolve issues promptly, and maintain a high level of customer satisfaction — showcasing excellent end-user support and client communication skills. Maintained detailed records of supply inventory, equipment status, and incident reports using Excel and internal logging systems, demonstrating documentation and asset management proficiency. Spearheaded proactive ordering and restocking of materials, avoiding downtime and ensuring readiness — experience transferable to IT asset inventory and procurement workflows. Fostered a collaborative, accountable work environment, promoting team morale and productivity while enforcing high standards of operational integrity.

Skills: Time Management · Problem Solving · Security Awareness · Task Completion · Communication · Risk Assessment · Attention to Detail · Ticketing Systems

North Carolina State University

July 2024 - Apr 2024

400-Hour Cybersecurity Bootcamp

Skills: Cybersecurity · VMware · Remote Desktop Support · Task Completion · Troubleshooting · Active Directory