Antonella Spaziani-Perrault

I have many years more than 14 of experience in the customer service field and call centers. I like to help people that are distressed and need a real solution to their problems. I was a worldwide air ambulance specialist coordinator for travel insurance companies and needed to be precise with deadlines very often under life and death circumstances. Multitasking via phone, email or chat. 

With 14 years of experience in global medical rescue for travel insurance policyholders, I specialize in coordinating worldwide air ambulance services and dispatching nurse escorts. My background also includes customer service, retail management, and travel insurance.

On Call International a Tokyo Marine Japan Corp      2013-2025

• Responsible for coordinating medical evacuations via air ambulance worldwide.
• Arrange nurse escorts worldwide and manage all travel logistics, including airline ticketing, ground transportation, and hotel accommodations.
• Coordinate bed admissions at hospitals in the USA and facilitate conference calls between medical teams at sending and receiving hospitals.

Organize ground ambulance services between sending and receiving hospitals

BullMoose                                                                                            2010-2011

      Store Manager: Oversee all store operations, customer service, team building and training,     banking, inventory management, transfers, special orders, and loss prevention.

 Hannaford Brothers                                                                           2009-2010

              Manager of Customer Service: Handle all aspects of customer service 

              Department: checkouts, bookkeeping, cash safe counts, balancing tills. 

              ordering supplies, scheduling, cashiering, service operations, documentation.

                                Support for 3 District Managers/49 RadioShack Stores.

            Support RadioShack Management and Sales Team with day-to-day administrative 

        duties and business detail reports.

            Communicate with customers, Retail Store Team members and business partners 

        as needed to handle district operational matters and customers complaints.

            Maintain spreadsheets and track information.

            Maintain store bank deposit log/notify District Manager of discrepancies and policy           

         infractions.

            Order pre-employment background investigations, retrieve information and reports.

            Process employment hires packets ensuring all required documentation is included.

            Maintain personnel files of 450+ employees.

            Schedule district training, operational meetings, prepare agenda and meeting facility.

            Sort and prepare incoming and outgoing mail correspondence.

            Organize and maintain file system, correspondence and other records.

            Prepared employee status change for transmission to company payroll system.

            Review and process designated recurring expenses to accounts payable.

            Order and maintain supplies and arrange for equipment maintenance.

             Also managed for RadioShack stores in Watertown 1 year and Lowell 1 year.

American Airlines:                                                                      2001-2001

            Flight attendant: FA 614807, class 2001-18, Base LGA . 

            Safety specialist, made passengers comfortable and safe during flights.

High School diploma.