Anne Stephens

Dedicated professional with demonstrated strengths in client and account management, client focus and business development. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. I am ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Compliance Director, Aug 2024 - current Data Systems, Inc.  Stay current on Local, State, and Federal labor law updates. 

• Involved with processing and handling insurance claims.
• Process all new hire background checks and motor vehicle reports (MVRs)
• Run annual MVR check of all employees within the company. 
• Send out yearly compliance training videos to all employees.
• Create bookkeeping standard operating procedures.
• Train newly hired bookkeepers. 

Branch Manager, Apr 2018 - Jun 2024 American National Bank, Council Bluffs, IA

• Coached and built team by evaluating and offering constructive feedback to personnel. Evaluated employee performance through regular appraisals and reviews. 
• Managed daily operations to ensure smooth functioning of branch. Always ensuring adherence to company policies and industry regulations. 
• Coordinated with other departments on joint projects or initiatives. 
• Established strong relationships with clients to drive customer loyalty and satisfaction, building trusting rapport and offering individualized service. Investigated customer complaints thoroughly and resolved issues in a timely manner.
• Showed accountability by taking ownership of business and willingness to make customer-focused decisions.
• Safeguarded account holders and assets using data management and data security planning. 

Crop Insurance Specialist, Oct 2015 - Apr 2018 Crop Risk Services, Council Bluffs, IA 

• Assisted customers in troubleshooting technical issues, providing exceptional customer service. 
• Provided customers with gracious, quick and efficient service through modeling behaviors. By utilizing tools and resources to resolve customer inquiries or prepare correspondence. 
• Ensured compliance with all relevant regulations by staying current on industry laws and guidelines. 
• Assisted front-line personnel with delivering timely service to customers by expertly managing support needs. 
• Maintained up-to-date knowledge of company offerings through continuous learning initiatives. 
• Collaborated with cross-functional teams to address issues and achieve common goals.

Business Leadership: Business Administration College of Saint Mary, Omaha, NE