Anjolie Castro

05/2023 - 09/2023 Interpreter and Translator
Language Line Solutions, Troy, MI
Being proficient in both English and Spanish
Interpreting simultaneously or consecutively
Meeting with clients to determine their preferences
Keeping conversations confidential
Conversing according to the purpose of events
Translating documents or written materials when necessary
Correctly and efficiently imparting the meaning, tone, and style of the original
language
Relaying spoken language with accuracy, speed, and clarity
Processing and imparting information swiftly
Relaying intentions, emotions, and tone in interpretations
Listening carefully to what the speaker is saying
Assimilating speakers' words quickly, including jargon and acronyms
Building up specialist vocabulary banks
Writing notes to aid memory
Using equipment such as microphones and headsets where appropriate

09/2022 - 03/2023 Customer Service Associate
VXI Global solutions, LLC, Los Angeles, CA
Providing helpful information
Answering questions
Responding to complaints
Providing solutions that fit individualized situations
Prioritizing customers' needs at each step of the process
Attracting potential customers by answering product and service questions
 

06/2022 - 06/2022 trainee
B Ing the Best Inc, West Palm Beach, FL
Greeting customers
Taking orders
Collecting payments
Recommending products
Promoting special deals
Matching cash with records
Arranging food items on trays
Adding napkins and condiments
Cleaning the premises
Responding to inquiries
Maintaining public areas
Providing detailed information on menus
Helping customers with complaints and questions

graduated from palm Beach Central high school, may 2022