Angela Adler

Detail-oriented customer service product specialist with a proven track record of delivering exceptional service and managing administrative tasks effectively seeks to utilize strong communication and problem-solving skills to contribute to a dynamic team environment.

Professional Experience

Finish Line Horse Products- Product Specialist and Show Manager

Bensenville, IL, January 2015- Current

• Provides outstanding customer service for B2B and B2C via dealers, distributors, and end users by addressing inquiries, resolving issues, and ensuring satisfaction. Acts as a product expert to guide customers through product features and usage instructions or troubleshoot customer needs. 
• Manage administrative tasks such as processing orders, maintaining databases, and generating reports.
• Collaborates with cross-functional teams to streamline processes and improve customer experience. Develops and delivers training materials to educate customers and staff on product features and updates. Assist Marketing with product placement, copy, choosing photos, and editing for digital and print materials which helped secure 20% of YoY.
• Organizes, schedules, and attends both tradeshows and events to introduce the brand to new customers and expand the knowledge to existing customers. 
• Requests and creates corporate sponsorships and liaises with product sponsors and endorsers. 
• Participates in product promos and live feeds on social media which achieved 23% increase in engagement. 

Assistant Thoroughbred Horse Trainer

Licensed in Illinois, Iowa, and Indiana, August 1996- Current

• Manage the upkeep, training, veterinary, and farrier schedules of upwards of 30 horses. 
• Maintain daily communication with the head trainer on the health and needs of each horse. 
• Interact with the horse owners in person, or on the phone.
• Supervise the staff of upwards of 10 employees to provide daily horse health care.
• Manage the supply inventory of horse feed, supplements, care materials, and ensure tack remains in good working order. 
• Assist with monthly invoicing, ordering, and accounting. 

Thoroughbred Horse Jockey Agent

Illinois July- December 2014

• Manage schedules of two jockeys through daily contact. 
• Counsel trainers on the best horses and races for each jockey. 
• Provide customer service to trainers, jockeys, and owners by resolving conflicts and facilitating communication between them. 

Marriott Hotel- Bartender 

Hoffman Estates, IL September 2002- March 2006

• Offer outstanding customer service. 
• Responsible for the cash register and the end of day tally.

C.A.R.E. (Children’s Activity, Recreation, and Enrichment)- Site Director

Hoffman Estates, IL February 1995-June 2002

• Manage a staff of two other employees and up to 30 children in a before and after school program. 
• Record the schedule students had attended, planned activities, homework time, provided daily snacks, and inventory of materials. 

Harper College -Palatine, IL

Associate Degree, Child Development 2005