angel redillo

I’m Angel Redillo, a seasoned Customer Service and Operations Supervisor with over 15 years of experience across healthcare, logistics, and high-volume call centers. I specialize in patient registration, EMR management using EclinicalWorks, insurance verification, and front desk coordination. My background includes mentoring teams, streamlining workflows, and consistently delivering accurate, empathetic support. I’ve earned multiple performance awards and have a strong track record of improving customer satisfaction and operational efficiency. I’m currently focused on transitioning into a role where I can continue making a meaningful impact 

I have over 15 years of experience in customer service and operations, with a strong focus on healthcare, logistics, and high-volume call centers. Your background includes patient registration, EMR management (EclinicalWorks), insurance verification, and front desk coordination. You've led teams, trained new hires, and consistently improved workflows to enhance service quality. Your roles at Community Healthcare Network, Saatva Mattress, Manhattan Beer Distributors, and Prime Inc. highlight your adaptability, attention to detail, and commitment to delivering exceptional support in fast-paced environments.

You hold a High School/GED Diploma (1999) and earned a CompTIA A+ Certification (2007), demonstrating foundational knowledge in computer systems, troubleshooting, and technical support. This background supports your proficiency with EMR systems, Microsoft Office, and logistics software—key tools in your customer service and healthcare operations roles.