Andria Russ

May 2018 - September 2022

VP Of ADMINISTRATION

Lineage, Charlotte, NC

• Through organizational change management reorganized the Admin department architecture removing dotted line reporting (influence without authority) and creating a more siloed department thus the benefit was better employee engagement and accountability.
• Provide leadership / lead team of Office Managers (in five states) in creation / implementation of admin department job descriptions, scope & expectations, career pathing and job levels with compensation grading / salary administration (via compensation analysis/benchmarking) thus improving engagement, talent development and employee retention.
• Collaborate / partnered with HR and developed Key Performance Indicators (KPI's) for each admin position for new performance management process which sets the internal customer experience going forward (increase employee relations / expectations) and making us more competitive in the market.
• Proven track record - Exceeded admin A/R goal for 2022 by 8.3% leading to reduction 60-day aged A/R by 8% while still providing superior customer service. 
• Using leadership skills / interpersonal / motivator skills led admin department to highest scores company-wide in employee engagement survey in Q2 2022 with internal stakeholders’ engagement increase 10%, excellence increase 22 % and growth 32%.
• Using strategic planning - implemented a monthly maintenance plan to ensure facilities management of all company owned buildings resulting in reduced / eliminated largescale repair expenses.
• Established strategic partnerships with Senior Leadership responsible for two successful / separate M&A.
• Solve problems / innovation- Analyze data from all departments and developed of reusable business process/spreadsheet for future acquisitions increasing departmental focus and fostering an approach resulting in meeting deadlines before closing date with the flexibility to make changes during the evolution of the process. 

October 2015 - June 2021

VP Of HUMAN RESOURCES

Lineage, Charlotte, NC

• Consultation with CFO / President on benefits administration acting as subject matter expert. Implementing a new health insurance program migrating from PPO to self-insured resulting in controlled costs for the company and employees.
• Developed. implemented and communicated with co-workers on the yearly total compensation statements for the employees providing a full view of their compensation past the bi-weekly paycheck, increased their awareness of benefits the company offers.
• Using decision-making skills researched / evaluated / analyzed payroll companies and implemented ADP Workforce Now (payroll systems - HRIS). Using effective negotiation skills this resulted in a single payroll provider with a locked in rate for thirty-six mths across six companies. This also resulted in the move away from paper timecards to online. Communicate effectively with the employees on the changes and perks they would receive such as immediate access to company documents & forms (handbook, SPD, etc.), president’s monthly message, self-service information updates. Management benefitted from a single location for talent management, documents, forms, direct reports file, ad hoc reports, etc.
• Facilitated company employment practices where processes were implemented for pre-employment, new hire orientation (including computer skills in Microsoft Office applications) and employee termination accounting for consistency within all companies with appropriate documentation. Notable results include, completion of all steps was ensured, increased new employee satisfaction / employee relations, compliance with AAP / EEOC, federal laws, state regulations, labor law (s), local regulations, and employment law / legislation.
• Using organizational development, the upper management team and outside consulting company developed and implemented the company mission statement, purpose statement, core values as well as developing programs including Caring Teams which led to change in of company culture to high standards that are more “family focused” vs bottom-line.
• Personnel management - Developed and implemented yearly HR & professional development training(s)- using PowerPoint presentation skills for the Office Managers including: employee life cycle, benefits, HIPAA, ACA, managing employee leaves including FMLA, COBRA, FLSA, workers compensation, Federal/State poster requirements, state laws, employment laws, federal regulations, payroll, OSHA, ANSI, Fire Marshal inspections, recordkeeping, accident / workplace investigations, human resources issues, payroll, ERISA and annual Manager Sexual Harassment training.

March 2013 - May 2018

OFFICE MANAGER

Lineage, Charlotte, NC

• HR Management using problem solving skills - Created / implemented an employee Human Resources filing system – employee file, payroll file, confidential information/ medical file (sensitive information). This filing system was then implemented within all sister facilities ensuring data integrity.
• Management skills including both employee personnel management and vendor management.
• Multitasker who has excellent communication skills, computer skills, time management skills, prioritize tasks, and meet deadlines.
• Admin staff supervision / performance management, HR practices / operations management, business administration and workforce planning.
• Able to work independently or as a team member.
• Managed local office facilities maintenance.
• Managed local office supplies ordering / stock.
• Multi-tasking – able to manage special projects in addition to normal workload such as company events, create surveys (EE and customer), conduct research, calculate commissions, and prepare reports. 

April 2007 - October 2012

PRESIDENT/TREASURER

SL Laser Systems LP, Charlotte, NC

• Using negotiation skills on the office lease in May 2012 (6 months early). Using cost analysis, the benefit to the company was savings of $72,037 over a five-year period.
• Identified, researched, and recommended a new merchant services provider resulting in company cost reduction of 4 percent/month and allowed employees the flexibility to accept customer payments on mobile devices.
• Provided strategic direction by researching and implementing HSA program from previous PPO insurance program in April 2008. The benefit to the company was savings of over $12,000 in the first year with no increase in employees’ out-of-pocket expenses.
• Developed yearly sales forecast using predictive analytics.
• Provided leadership to the sales team. Led monthly reviews with sales force on YTD sales, % of sales forecast/goals met and prospects for future sales as well as reviewing the sales documents upon submission.
• Resource management - Assessed service department processes and implemented QuickBooks Enterprise Solutions Inventory control in 2007 ensuring that all manufacturing inventory items were traceable and correctly billed each month.
• Through quantitative analysis determined the need for cloud-based CRM software which decreased tech time for return tech support calls by 15 minutes, allowed ubiquitous employee access and increased customer service.

November 2006 - April 2007

OFFICE MANAGER

SL Laser Systems LP, Charlotte, NC

• HR operations - created and implemented employee job descriptions thus setting performance expectations.
• Performed audit of new customer filing system and discovered there was approx. $240K in unbilled merchandise for the 2/04-10/06 period. Using effective negotiations skills successfully collected 76% of this amount within 4 months of invoicing. In addition, also found that customers were not invoiced for shipping fees as per the contract which totaled over $40K in lost revenue.
• Coordinate of bi-weekly payroll using ADP run system / HRIS system.
• Accountable for bank accounts. Reconciled and tracked balances through the month for eleven banking/credit card accounts.
• Created annual budget via excel and compared to sales forecast producing monthly reports of anticipated P/L for business owner in Germany.
• Completed Human Resources functions including hiring new employees, new hire paperwork, new hire orientation, maintaining confidentiality, internal investigations, leave & absence administration, and human resources issues.

August 2004 - April 2006

OPERATIONS MANAGER/OWNER

TJR Investments, Inc, Quizno’s Sub, Bluefield, VA

• Using business writing skills, in Microsoft word, completed business pro forma, feasibility study, traffic analysis and franchise analysis before purchasing franchise.
• Developed business plan, mission statement, applied for and obtained SBA loan.
• Developed and accountable for brand strategy. Created marketing handouts/coupons as well as advertisements for both radio and newspaper.
• Searched for, evaluated, and set up new A/P vendor relationships, accounts, and files.
• Completed Human Resources functions including posting open positions, attending job fairs (booth setup and tear down), interviewing/hiring new staff, completing new hire orientation/training, investigations, evaluating performance, setting performance improvement plans (PIP), etc.
• Self-driven to make the business successful. Using my ability to lead, in August 2004 the team set the record in this fast-paced environment, for the district, in week one opening sales surpassing the previous record by $5000.