Leader, manager, motivator, facilitator, trainer, father, husband, brother & son. Born & bred Wisconsin Cheesehead and loyal Packer Fan. Humorist, columnist, optimist. Man with a laptop and a writer's ability that isn't afraid to use it - check out my articles if you can stomach authenticity..
Bebee.com November 2016 - at PresentIf you're looking at my profile, then you already know what the buzz is. Bebee is about affinity-based networking, which means you network with others who have similar or same interests. LinkedIn is about professional networking.,..Bebee focuses on what appeals to you far beyond what you do for a living in order to score a check.. Here, you can connect based on your life preferences.
My job as a Brand Ambassador? Promote, produce, share. and Inform those who want to know.. Bebee can be more than what Facebook, LInkedIn and Twitter offers.
Freelance Columnist & Contributor
The Good Men Project (goodmenproject.com) & LinkedIn September 2015 - at PresentIn addition to my blogs published on LinkedIn, I also contribute on a regular basis to www.goodmenproject.com & Bebee.com.. The Good Men Project is a website that focuses on what it means to be a good man in the 21st century. Article subject matter can range across the spectrum and includes perspectives from men of all ages. The site is a diverse community of 21st century thought leaders who are actively participating in a conversation about the way men’s roles are changing in modern life—and the way those changes affect everyone.
Client Operations Program Manager
West Revenue Generation Services August 2007 - at PresentI am responsible for the total performance and profitability of an inbound Customer Service Center within the Consumer Packaged Goods division of West Business Solutions in Appleton, WI.
My major responsibilities are to establish and maintain an excellent working relationship with our assigned client contacts, which is a highly-visible and respected Consumer Imaging company. In addition to focusing on hitting our monthly targets, we constantly strive to improve the level of overall service that West provides to our customer. Ensuring high productivity and maintaining exceptional service level goals are key to our business as our client depends on us to represent them so they rise above their competitors.
Marian University September 2003 - at PresentI love my day job as an Operations Manager, but facilitating, teaching and developing adult learners is what gives me mojo. For me, helping and guiding a “leader in training” is one of the best rewards in life. I have fulfilled this role for two higher-learning institutions, Marian University (currently) and FVTC (below).
My main responsibilities as a part-time Adjunct Faculty member:
Review class materials, textbooks and other literature in order to formulate an effective lesson plan for both traditional and non-traditional students in the business program
Communicate class objectives and expectations to students so that assignments, readings and projects are completed in a timely manner.
Maximize “real-life” situations in addition to theory and textbook examples in order to balance student learning
Facilitate a culture of positive learning and communication in all classes
West Business Services January 2006 - August 2007Before I was promoted to Client Operations Program Manager in August of 2007, I was hired as an Account Representative for the ATT Wireless/Cingular program in Appleton. My primary responsibility was to assist businesses with adding new lines of wireless service to their current company or corporate plans. That meant formulating and propose new, customized and cost-effective plans to meet their business needs. I was highly versatile in the knowledge of many wireless devices and their capabilities, including web capture, texting and voice applications.
Packer Fan Tours/Event USA August 2004 - February 2006This was one of the best jobs I ever had because I got paid to talk about football all day. How cool is that?
Packer Fan Tours (also known as Event USA) is the official ticket broker of the Green Bay Packers. Basically, if you need tickets to a Packer game anywhere, they can get it for you.
My job was to create the “ultimate Green Bay Packer game-day experience” For new and existing Packer Fan Tour customers. That could mean getting tickets only or building a weekend package deal that included hotel arrangements, player autograph sessions, pre-game tailgate events and game day tickets. I could also provide tickets for concerts and other events, but football was the largest focus. In either case, I would ensure that a customer’s pilgrimage to the shrine of NFL stadiums, Lambeau Field, was the most memorable football event in their lifetime.
Customer Service Manager
4imprint August 1998 - July 2001imprint is a Advertising Specialty company. If you want your name and company logo on a pen, cup, t-shirt or other imprintable item, they are the folks to call.
I was a Customer Service Manager and was responsible for the day-to-day supervision of 16 sales, order entry and order administration associates as well as cooperative supervision of the entire inbound sales staff. We had approximately 75 sales associates and I co-managed the staff with 4 other leaders. The company gets its business via direct-marketing catalogs in the mail, so sales were made from new and existing customer bases calling the center to place orders and ask questions about products. We ensured exceptional customer service was being delivered to every customer via call monitoring and coaching sales techniques.
I left 4imprint in the summer of 2001 to finish a Master’s Degree in Organizational Leadership and Quality, which I completed in Spring of 2003.
Customer Service Representative
4imprint August 1995 - August 1998I joined 4imprint after graduating from the University Of Wisconsin with a Bachelor’s Degree in Communications in the Summer of 1995. 3 years before I was promoted to Customer Service Manager, I was brought on as a Sales Associate and assisted new and existing customers with their advertising specialty needs. Reviewing customer artwork, making suggestions as to viability of printing their logo on a variety of items designed to enhance customer's visibility and brand and walking the customer through the order process were my primary responsibilities.
Chi Chi's Mexican Restaurants September 1985 - August 1995Chi-Chi’s was the very first management position I ever held. My job was to manage the lounge and bar area as well as co-manage all front-of-the-house responsibilities, including waitstaff, lounge servers and service assistant staff.
To this day, I am convinced that one of the best ways to learn exceptional customer service skills is by working as a server in the food service industry. The lessons I learned working here for 11 years are invaluable and contributed immensely to my early career development. Problem solving, multi-tasking and juggling priorities all while satisfying the face-to-face needs of the customer are all key components to being a successful waiter, bartender, busboy or manager in the restaurant world. These are skills that are all easily transferable to just about any setting.
Chi Chi's Mexican Restaurants June 1984 - September 1985After joining Chi-Chi’s in Spring of 1984, I was quickly promoted to Trainer. I trained new, incoming employees on menu knowledge, service rules and steps to delighting the customer.
After several successful completed classes over the course of 5-6 months, I was assigned to be part of a traveling training group sent to new store openings in Texas, Wisconsin and Minnesota. Groups of employees were hired en masse, and we trained them over the course of two weeks before the store’s grand opening.