Andrea Brown

Go-getter, over-achiever, people person with great communication and listening skills.

Dollar General; Orlando, FL - Assistant Store Manager

MARCH 2024 - PRESENT   

• Provide superior customer service leadership; greet and assist customers, and operate a cash register and scanner to itemize the customer’s purchase.
• Opens and closes the store a minimum of two days per week.
• Assist the Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and securing employee compliance with company policies and procedures.
• Follow all company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of plan-o-grams; Making sure merchandise is presented according to established practices and Store Manager direction.
• Efficiency of keeping a clean store with no expired products and debris to alert the customers to come back and shop.
• Assist in establishing financial integrity of the store through strict cashier accountability, key control, control adherence to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager’s absence.

NIKE Orlando Service Center; Orlando, FL - Fulfillment Warehouse Associate

AUGUST 2016 - FEBRUARY 2022

• Executed all daily retail operations to guarantee the completion of accurate orders by resolving item issues, and set forth to accomplish goals in the warehouse.
• Maintained productivity in shipment processing from the hub and transfers from other Nike brand stores, pulled store orders accurately to maximize sales volume, inventory counting, and price change activities.
• Achieved being an effective team member that provided communication to stay current on inventory levels by tracking all inbound and outbound items through RFID scanning to ensure accountability.
• Participated in cross-training programs to develop skills in all areas of warehouse operations; in cycle and annual inventory counts / recounts; assisted with special projects, inventory movement, warehouse layout, or other movement of goods as needed.
• Coordinated efficient storage areas to optimize materials movements and minimize labor hours by shelving new and returned inventory according to proper storage procedures.
• Maintained general cleanliness of the warehouse by moving recyclable and non-recyclable goods to the proper collection containers.

Cruise Vacation Outlet; Orlando, FL - Data Entry Specialist with Inbound & Outbound Calls

APRIL 2015 - MARCH 2024

• Good at Math, with the ability to solve discrepancies and be detail oriented
• Data Entry of verified new sales and e-mailed confirmations, posted payments, with some phones contacting the cruise lines or cruise line agents.
• Strong understanding of customer needs and expectations and how to address them effectively.
• Provided complete and accurate information for the guests travel requests. Reviewing any additional information about accommodations, premiums and promotions.
• Strong multitasking computer proficiency that includes typing skills, keyboard shortcuts, and the ability to navigate with 2 monitors through multiple computer systems.
• Maintained an upbeat, positive, and motivated demeanor, especially when interacting with cruising guests, coworkers, and leadership.
• Ability to work and complete reservation bookings for the entire shift except assigned break/lunch times, at a desk and on the computer for extended periods.
• Proficiency in Microsoft Office and a basic understanding of customer support platforms.

Seminole State College of FL
Associates Degree in General Education