Ana DeJesus

bilingual - speak Spanish and English 

Work Experience
Customer Service Representative
Jet Aviation-Teterboro, NJ
June 2024 to Present
1. Answer phone , email for crew and pilots request .
2. Add new flights to the system with dates and times according to the crew staff request
3. Add the following request to their billing as well charged them how are requested or put on the folio
Housekeeper Supervisor
Element by Westin-Wood-Ridge, NJ
July 2023 to June 2024
Supervising all housekeepers to perform their duties . Inspect rooms to ensure job is well done and ready
to go for upcoming guests. Work closely with management to ensure inventory is accurate and host daily
huddles with all housekeepers to let them know about what floors and duties they need to work on.
Front Desk Agent
Element by Westin-Harrison, NJ
March 2021 to July 2023
· Answer incoming calls and online chats for any guest preferences.
· Check in guest arrivals and guest departure.
· Cross-train in other departments such as bartender, hospitality and breakfast attendant.
· Assist housekeeping department with opening/closing, inspect rooms, laundry attendants.
Associate
Amazon-Teterboro, NJ
June 2019 to December 2021
· Organize packages to be distributed to the right location for delivery.
· Scan several packages in a timely manner.
Concierge
Allied Universal-Weehawken, NJ
May 2020 to November 2021
· Prepare, Organize and label packages for tenants.
· Provide Assistance to tenants according to their request.
· Monitor Surveillance security cameras.
Banquet Server
Renaissance Meadowlands Hotel-Rutherford, NJ
January 2018 to March 2020
· Escort guests to their designated table, inform guest about specials, and handle requests.
· Assist with private events for catering, wedding, parties and any other events
(decorating and takedown)
· Practice the use of PPE Personal Protective equipment (face covering, gloves, apron, proper hair
covering)
Crew Member
Wendy’s-Lyndhurst, NJ
August 2015 to December 2019
· Operate the cash register.
· Taking accurate customers’ orders in store and drive thru.
· Maintain cleanliness of the restroom, dining area and back of ho

Montclair state university- bachelor degree 

Bergen community college- associate degree