Amy Vetter

Business Management professional with extensive experience in customer service, conflict resolution, and logistics  management. Proven track record in enhancing operational efficiency through detailed coordination of deliveries and strategic client negotiations. Skilled in maintaining confidentiality, excelling in multitasking, and fostering strong    interpersonal communications, consistently ensuring customer satisfaction and meeting operational goals.

Compass Minerals | CUSTOMER EXPERIENCE SPECIALIST | Overland Park, KS Nov 2023 - Feb 2024

Coordinated freight logistics with internal and external stakeholders

Expedited shipments as needed

Managed customer satisfaction through direct contact and follow-ups

Optimized freight operations, achieving reduced costs and minimizing damages

BakeMark LLC | BUSINESS DEVELOPMENT/CUSTOMER SERVICE | St. Joseph, MO Jun 2022 - Oct 2023

·       Enthusiastically engaged with partners to strengthen client satisfaction and loyalty.

Forged robust relationships with clients leveraging superior interpersonal skills

Negotiated competitive pricing for new and dormant customers, sales growth

Delivered customer service excellence, fostering a trustworthy and confident environment.                Boosted client retention by enhancing service delivery and relationship management.

The Results Companies | FINANCIAL REPRESENTATIVE | St. Joseph, MO Jul 2020 - Aug 2021

Collaborated with team members to ensure smooth daily operations

Managed multiple tasks effectively with strong organizational skills

Prioritized tasks to meet operational deadlines

Built strong customer relationships through accurate information delivery

Self-employed | PATIENT ADVOCATE | St. Joseph, MO

Mar 2018 - Nov 2019

• Obtained firsthand training and knowledge in the elderly and end of life care for aging parents

 Managed comprehensive care for aging parents, enhancing their quality of life.

Kansas City Southern Railroad | ACCOUNTS SPECIALIST | Kansas City, MO

Aug 2010 - Feb 2018

Audited Electronic Data Interchange (EDI) daily for optimal freight and revenue management

Managed freight and accessorial receivables, reducing daily sales outstanding

Resolved billing disputes, overcharges and over claim payments swiftly and accurately

Cosmetology Degree | Mitchell's Hair Academy | Fayetteville, NC.

High School Diploma | Chanute High School | Chanute, KS.