Amber Orr

·  Scheduled and confirmed appointments.

·  Answered and directed incoming calls using multi-line telephone system.

·  Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

·  Maintained daily calendars, set appointments with clients and planned daily office events.

·  Processed payments and updated accounts to reflect balance changes.

·  Oversaw office inventory by restocking supplies and submitting purchase orders.

·  Helped customers find specific products, answered questions and offered product advice.

·  Trained new team members in cash register operation, stock procedures and customer services.

·  Met high productivity standards in processing payments for customers.

·  Helped with purchases, locating items and signing up for rewards programs.

·  Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

·  Learned roles of other departments to provide coverage and keep store operational.

·  Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Graduated in 2015 from The American Academy and received my high school diploma.