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Yorklyn
Amanda Silcox

Amanda Silcox

Job Seeker

Customer Service / Support

Yorklyn, Township of Springettsbury, York

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About Amanda Silcox:

An advocate with experience in community engagement, customer service, programming, marketing, scheduling, coaching, recruiting, budgeting, and sales.

Experience

EXPERIENCE

York Jewish Community Center / Membership Director

April 2023 - Present

  • Develop and implement membership programs and activities to maximize new members and retain existing members
  • Network with community stakeholders to educate and promote corporate leaders in establishing employee wellness programs
  • Serve as key decision-maker and strategic liaison between departments
  • Empower a team of 14 to excel in customer service, problem solving, and sales
  • Measure department success by comparing actuals versus budgeted for new memberships and terminations
  • Driving change by researching industry trends and collecting member feedback
  • Responsible for overseeing a $1.5 million annual budget

Easterseals / Recreation Director

August 2021 - June 2023

  • Communicating with and serving diverse audiences to deliver exceptional programming and results
  • Plan, organize, execute, problem-solve, and evaluate large-scale events to positively impact our community. 
  • Serve as key decision-maker and strategic liaison across departments and stakeholders to ensure smooth execution.
  • Skilled people leader to empower others to use their strengths effectively
  • Practice macro-management in order to benefit and enhance the well-being of our participants and community
  • Driving force of change in analyzing job specs, marketing solutions, and budgets

Nutrisystem / Weight Loss Lead Counselor

September 2020 - August 2021

  • Motivational coach to educate and support clients on a weight loss journey
  • Problem solver focusing on strategic resolutions for a positive impact on company and client success
  • Produce product value statements to close sales and surpass weekly sale goal of $10,000 in revenue
  • Developer and leader in peer-to-peer training initiatives
  • High focus on communication through multiple technology mediums

Restorative Bodywork / Administrative Assistant

January 2018 - November 2019

  • Driver of new business by generating client leads
  • Expansion of marketing through social media campaigns, off-site sales events, and product demonstrations.   
  • Propel growth by standardizing monthly client retention metrics
  • Execute talent acquisition responsibilities including candidate sourcing and applicant screening
  • Supervisor of office operations and procedures

Education

York College of Pennsylvania

Bachelor of Science in Recreation Administration

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