Amanda Montoya

Dedicated, professional, self-motivated, and resourceful customer service
representative with proven competency in maintaining composure, while
handling customer demands. Strong computer skills in a Windows-based
environment and proven ability to learn unique software. Confident and
effective communicator who receives excellent customer feedback.
Seeking an opportunity in a team-orientated company where I can
optimize my problem-solving and organizational skills to contribute to
increased customer satisfaction.

Production Assembler -Front Subframe, Tesla December 2022- Present
Austin, TX
Objective is to put parts together on the front subframe of the Model Y car. The
department I'm in is solely dedicated to the front subframe of the Model Y. We
make sure it runs as smooth as possible by making sure all the parts are in pristine condition, and there are not any parts missing or tampered with. The department
makes sure that the parts and supplies coming in from any freight are also fully
stocked, and ready for the next shift or co worker when rotating the same shift.
Each part must be inspected thoroughly and put on without any damage to the
subframe. By the end of the shift the department will clean up any left over or
unwanted parts that are defected and make sure our station is fully supplied and
ready for the next shift.

Relay Specialist, T- Mobile June 2022- December 2022
Austin, TX
Customer assistance for the deaf and/or hard of hearing. Relaying information
provided by the user that is deaf and/or hard of hearing to the outbound caller.
The user contacted the T- mobile center and asked for assistance using a mobile
phone device, Computer, telephone, or a TTY device. The user would then make
a request using one of these devices and we would then make a phone call with
the phone number they provided. The next step would be familiarizing the
outbound dial with our relay services if needed and then starting the process of
the call by either typing to a deaf or hard of hearing person, a business, a family
member, etc. A relay specialist would need to type at least 70 wpm and per
verbatim, also act like the middleman and not be a part of the call whatsoever
but just getting a message across to both parties or more than multiple if
needed.

Home Assembler, Cavco January 2022- June 2022
Seguin, TX
Duties were paying attention to detail such as; repairing trimmings, building doors
as well as fixing minor setbacks on doors, and replacing them if necessary.
Assembling doors, painting, and carrying them as well as the trim attached
inside and outside the homes were part of my regular tasks. My minor tasks were
helping trim. Trim is presented around the entire layout of the home. I would set
up the doors, and put up trim on days they needed help as well as replacing it if
damaged.

Cosmetic Merchandiser and Curbside Associate, HEB August 2015- January 2021
Corpus Christi and New Braunfels, TX
Presenting floor examples, merchandising, restocking, and scanning products.
Answering questions to the best of my knowledge for products around the store
and in other stores, and holding products for customers. Tasks included
promoting sales by presenting customers about upcoming sales, and
announcements. Also ordered products months ahead for store promotions
based off of our sales with previous items from the department’s demand.

Sales Associate and Cashier, GAP October 2018- July 2019
Corpus Christi, TX
Objectives included handling cash and opening credit cards at the register, as
well as promoting credit cards to customers. Organizing and tidying the sales
floor, and the fitting rooms. Helping customers with items as well on and off the
sales floor to look for specific products. Tasks also included working mornings as
well before the store opens to get new arrivals to the sales floor and restocking in
demand products.

Barista, Starbucks July 2011 – May 2015
San Diego, CA and Corpus Christi, TX
Merchandising new products on the sales floor, and maintaining products in
stock for co- workers behind the counter. Opening register, and handling money
flow for two or more registers at a time. Answering customer questions about
products and items in stock. Tasks also include closing down the store, making
sure the store is at its peak operations for employees and customers the next
day.

Administrative Assistant, Padre Ryan Photography August 2015-January 2018
Corpus Christi, TX
Assistant photographer and administrative assistant. Created information
packets for potential clients. Managed all service packages which included
photography, music and location booking. Worked with clients to obtain a
marriage license and served as ordained minister for marriage ceremonies.

Sales Representative, Texas Car Title and Payday Loan Services August
2016-December 2017
Portland, TX
Tasks included handling cash, traveling frequently to other locations around the
Corpus Christi area as well as Harlingen. Creating and approving loans- including
title and payday loans and running credit checks for large increases. Also, calling
customers about new offers and overdue payments. Responsibilities also
included depositing money into several banks at different stores and working
solely at a branch.

Merchandise Stocker, Academy Sports and Outdoors June 2015-September
2015 Corpus Christi, TX
Responsibilities included following protocol with unloading merchandise from
trucks, and using pallet jacks (machinery) to lift products to the sales floor.
Working with a team to meet goals to get items to their shelves in a timely
manner. Traveling to different stores to help with their overnight merchandise.

Administrative Assistant, City of Corpus Christi – Capital Programs (seasonal)
August 2014- February 2015
Tasks included using Microsoft Excel for a limited amount of time. Answering
phone calls from the public about disputes about construction projects, as well
as engineers, and companies. Responsibilities also included scanning documents
to upload and create new online files (updating database), and traveling to
different city departments to drop off blueprints and projects.

Sales Associate, Half Price Books Bookseller (seasonal) December 2012 – May
2013
Corpus Christi, TX
Responsibilities include maintaining the front register, handling ,and closing
registers. Looking up certain books for customers at the information center, and
providing excellent customer service. Also stocking books, upkeep, and
introducing new upcoming or current sales.

Sales Associate, Macy's - October 2011- December 2011
Chula Vista, CA
Tasks were assisting customers on the sales floor as well as stocking and arranging
products. Worked in the shoes and clothing department, with various shifts from
4AM -12AM. Also, answering phones and handling cash at the register as well as
processing coupons.

Hilltop High School – Chula Vista, CA Graduated 2007 – 2011
Del Mar Community College - Corpus Christi, TX 2013- 2015 Business and
marketing.
Aveda Institute - Corpus Christi, TX 2017- 2018 Cosmetology and Esthiology.