Amanda Mason

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Handles high stress situations with grace. Looking for a new role where hard work and dedication will be highly valued.

Assigned work and monitored performance of project personnel. - Recruited and trained

new employees to meet job requirements. - Resolved customer inquiries in a timely manner while

maintaining positive relationships with clients. - Managed office inventory and placed new supply orders. -

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. -

Monitored payments due from clients and promptly contacted clients with past due payments. - Performed

audits of operational and financial areas to check compliance. - Minimized internal accounting department

backlogs by updating accounts and generating reports. - Coordinated and monitored inbound and

outgoing deliveries, keeping abreast of delays and other issues. - Created reports detailing daily shipments,

arrivals and discrepancies in order fulfillment. - Established or monitored specific supply chain-based

performance measurement systems. - Planned routes for drivers according to budget constraints and

delivery deadlines. - Established transportation cost standards and economical shipping practices. -

Communicated regularly with other departments such as sales, marketing and operations regarding supply

chain updates. - Restructured warehouse picking locations and reserved slots to achieve maximum

employee productivity.

Education and Training

Cape Coral High School | Cape Coral, FL

High School Diploma

04/1999

Seminole County Sheriff’s Office

Certification for 911 Call-Taking

11/01/2024